Summary
Work History
Education
Skills
Accomplishments And Achievements
Timeline
Generic

Shocka L. Turner

Blue Island,IL

Summary

Dynamic professional with a proven track record at Ricoh USA, excelling in client service and effective communication. Skilled in data processing and inventory reporting, I have successfully enhanced operational quality and fostered collaboration across teams. My leadership in training initiatives has driven continuous improvement and ensured compliance with service standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Field Case Coordinator

Ricoh USA
Orlando, Florida
06.2023 - 06.2025
  • Conducted reviews of operations quality against established guidelines.
  • Coordinated multi-departmental case management and service delivery processes.
  • Facilitated effective communication between clients and internal teams for issue resolution.
  • Supported clients in understanding complex service processes and available resources.
  • Created training materials on case handling procedures for new team members.
  • Utilized Ricoh's customer relationship management systems for managing case documentation.
  • Ensured compliance with company policies by organizing case files efficiently.
  • Assessed client needs, providing recommendations for suitable Ricoh services and solutions.

Food and Beverage Manager

Firehouse Restaurant
Orlando, FL
10.2017 - 06.2025
  • Analyzed sales data to identify trends and adjust strategies effectively.
  • Led team meetings to communicate updates and foster collaboration among staff.
  • Developed vendor relationships for reliable sourcing of quality ingredients and supplies.
  • Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
  • Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
  • Monitored dining and kitchen areas to ensure compliance with food quality and service standards.
  • Communicated clearly in writing and verbally, maintaining professionalism with guests and employees.

Education

Some College (No Degree) - Business Administration And Management

Moraine Valley Community College
Palos Hills, IL

Skills

  • Office software proficiency
  • Data processing and entry
  • Leadership in executive teams
  • Inventory reporting
  • Switchboard management
  • Financial planning and budgeting
  • Effective verbal communication
  • Tracking progress
  • Interview skills
  • Client service
  • Continuous improvement
  • Adaptability

Accomplishments And Achievements

  • Consistently met performance benchmarks in areas of speed and accuracy
  • Implements ways to enhance customer satisfaction and improve productivity
  • Composed and sent high volume of correspondence professionally
  • Balanced and Completed Homemaker Assistants timesheets weekly
  • High Volume Call Center Department and Screening Call / taking messages
  • Ensure Restaurant is in full Compliance
  • Ensure Profits of Sale Cost Labor
  • Prep Fresh Food Daily
  • Oversee Employee Staff
  • Represent Firehouse Subs Professionalism

Timeline

Field Case Coordinator

Ricoh USA
06.2023 - 06.2025

Food and Beverage Manager

Firehouse Restaurant
10.2017 - 06.2025

Some College (No Degree) - Business Administration And Management

Moraine Valley Community College

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Shocka L. Turner