Shogofa Sojjani
Sacramento,California
Summary
Freelance interpreter and translator with over 8 years of experience in multilingual communication, adept at bridging language barriers across diverse industries to enhance global understanding. Leverages skills in health education, data analysis, and public speaking to deliver innovative solutions that improve community health outcomes. Passionate about utilizing data visualization to foster seamless international collaborations and drive meaningful change.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Airport Passenger Assistant Agent
GAT
12.2023 - 08.2024
- Assisted passengers with check-in, boarding, and baggage, enhancing travel efficiency
- Resolved passenger inquiries, improving customer satisfaction ratings
- Coordinated with team to streamline boarding processes, reducing delays
- Managed special assistance requests, ensuring compliance with safety protocols
- Handled lost luggage recovery efforts diligently, reuniting passengers with their belongings promptly and efficiently.
- Provided timely updates on flight schedules, gate changes, and other relevant information to passengers.
Freelance Interpreter/Translator
PROZ.COM
01.2022 - 06.2024
- Facilitate accurate communication across languages for diverse clients, enhancing mutual understanding
- Translate complex documents swiftly, ensuring clarity and precision in every project
- Adapt to various industries, tailoring language solutions to meet specific client needs
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Medical Office Front Desk Representative
PHOENIX SURGICAL CARE
08.2022 - 06.2023
- Managed patient scheduling, improving efficiency and reducing wait times significantly
- Streamlined appointment processes, enhancing patient satisfaction and office workflow
- Handled patient inquiries, ensuring clear communication and quick resolution of issues
- Coordinated with medical staff, fostering a collaborative environment for optimal care delivery
- Processed co-pays and managed billing inquiries, ensuring accurate financial transactions and follow-up on outstanding accounts.
Community Health Worker
ASIAN AMERICAN CENTER OF FREDERICK
12.2021 - 01.2023
- Facilitated health workshops, enhancing community awareness and engagement
- Collaborated with local organizations to address health disparities effectively
- Assisted in data collection for health programs, contributing to informed decision-making
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
Cultural Advisor & Translator
US EMBASSY
01.2016 - 08.2021
- Enhanced cultural understanding by conducting workshops and training sessions for diverse audiences.
- Mentored individuals navigating new cultural environments, guiding adjustment strategies and available resources.
- Assisted HR departments in implementing diversity initiatives, contributing to a more inclusive workplace environment.
- Developed relationships with international partners, expanding opportunities for collaboration across borders.
- Provided language support services for non-English speakers, facilitating effective communication across various settings.
- Advised organizations on cultural sensitivity, leading to the establishment of inclusive policies and practices.
Education
HIGH SCHOOL DIPLOMA -
GENERAL DOSTOM HIGH SCHOOL
01.2008
Skills
- Data Analysis
- Community Outreach
- Public Speaking
- Networking
- Multilingual proficiency
- Strong interpersonal skills
- First aid and CPR
- Customer relations
- Medical terminology
References
- Dewi Brewer, dbrewer@aacfmd.org, +1 240-467-4010, Asian American Center of Frederick
- Jeanette Stalnaker, jeanette.biolab@gmail.com, Phoenix Surgical Care
- Ashley Flores, ashley.flores@wearegat.net, GAT
Certification
- Community Health Worker Certificate - Various State Departments of Health or Authorized Institutions.
- CPR/AED for the Professional Rescuer - American Red Cross.
- Child and Baby First Aid/CPR/AED Online Only – American Red Cross.
Languages
Persian
Native or Bilingual
English
Professional Working
Uzbek
Professional Working
Urdu
Limited Working
Timeline
Airport Passenger Assistant Agent
GAT
12.2023 - 08.2024
Medical Office Front Desk Representative
PHOENIX SURGICAL CARE
08.2022 - 06.2023
Freelance Interpreter/Translator
PROZ.COM
01.2022 - 06.2024
Community Health Worker
ASIAN AMERICAN CENTER OF FREDERICK
12.2021 - 01.2023
Cultural Advisor & Translator
US EMBASSY
01.2016 - 08.2021
HIGH SCHOOL DIPLOMA -
GENERAL DOSTOM HIGH SCHOOL