SHOHALI KABIR
Bellmawr,USA
Summary
Adaptable hospitality professional with a proven ability to thrive in dynamic environments. Demonstrated expertise in delivering exceptional customer service and creating memorable dining experiences at Down Home Diner, managing multiple tables efficiently while maintaining high standards of accuracy and attentiveness. Committed to enhancing customer satisfaction and operational efficiency through effective relationship-building and multitasking skills.
Overview
8
8
years of professional experience
Work History
Casual Fine Dining Server
Down Home Diner
Philadelphia, NJ
10.2023 - Current
- Persistently establish authentic relationships with customers to provide a desirable dining experience, resulting in their continued returns to the restaurant
- Take orders accurately and prepare the needed utensils/condiments
- Remain attentive and level headed in a fast paced, high volume and stress prone environment
- Memorized all menu items to provide knowledgeable and accurate service to guests
- Check IDs of guests, then prepare and deliver alcoholic beverages for those of legal age
- Practice safe food handling regulations as per company guidelines and requirements
- Prepare and run beverages, as well as food items for multiple tables simultaneously
- Ensure all food items surpass quality check before delivering to guests
- Restock all necessary inventory for food prep and dining
Logistics Coordinator
Amil Freight
Princeton, NJ
05.2021 - 03.2023
- Processed orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors
- Conducted quarterly business meetings with clients’ shipping leaders to maintain customer satisfaction
- Prepared timely rate estimates and strategic bid packages such as RFP responses
- Handled paperwork and collaborate with administrators to resolve invoicing and shipping issues that may occur
- Reported emergencies, weather delays and carrier schedule changes to clients and supervisors
- Successfully achieved and passed monthly KPI goals through revising pricing structures and conducting negotiations to obtain favorable rates and conditions for clients
- Achieved team goals by guiding employees in coordinating and deploying best practices
- Oversaw every phase of supply chain, from purchase order to tracking updates for delivery to invoicing, targeting 100% end-user satisfaction through consistent email and phone communication
- Achieved and maintained client loyalty by forging long-term relationships based on prompt and courteous service, strengthening additional industry partnerships
- Identified and developed new lines of business based on consumer behavior
- Negotiated and closed business deals that promote sustained revenue
- Engaged in consistent close communication with sales, carrier, and management teams to align strategies aimed at increasing revenue for the company
Customer Service Rep
Micro Center
St. David’s, PA
01.2021 - 06.2021
- Handled cash, credit and check transactions
- Money in cash drawers were counted at beginning and end of shifts to ensure correct amounts and adequate change
- Drove past sales targets by successfully employing strategies such as up-selling and cross-selling with service packages
- Resolved customer complaints, guided them by providing relevant information to complete their purchasing needs
- Maintained friendly and outgoing attitude to inspire a positive work environment and build customer loyalty
- Built knowledge in computers and tech related products
- Data Entry experience overseeing stock orders for warehouse
- POS System Operation
Casual Fine Dining Server
In Riva
East Falls, PA
09.2019 - 03.2020
- Attention to detail and multitasking throughout 8 hour shifts
- Enthusiastic attitude and friendly at all times for top quality service
- Extensive knowledge of menu to better inform guests with questions and allergies
- Effective communication and focus
- Prepared and ran beverages as well as food items for multiple tables simultaneously
- Opened and served wine bottles to guests
- Prepared pizza boxes, wiped counters, swept store floors as needed
- Replaced plates and silverware accordingly
- Experienced in fast paced environment
- Restocked inventory in waitress area
Fine Dining Server
Branzino
Rittenhouse Square, PA
05.2019 - 08.2019
- Greeted customers happily at the door and guided them to the proper seating arrangement
- Established authentic relationships with customers to provide the experience they were looking for, which resulted in their return to the restaurant
- Frequent phone call communication to make reservation and reservation changes
- Received orders via Grubhub, Caviar, and Postmates while preparing already placed pick-up orders before drivers’ arrivals
- Took orders accurately and prepared the needed utensils/condiments
- Prepared and ran beverages, as well as food items for multiple tables simultaneously
- Served hors d’oeuvres during parties and events
- Opened wine and champagne bottles at table for presentation, ladies first when pouring
- Checked for customer satisfaction and maintained consistent beverage refills
- Persistently maintained environment to be more comfortable for guests
- Took away and replaced silverware plus plates accordingly
- Polished glasses and silverware daily
- Prepared coffees, espressos and cappuccinos when needed, cleaned utensils and machines during closing
Casual Fine Dining Server
Select Pizza and Grill
Sewell, NJ
04.2017 - 03.2019
- Fast paced environment required multitasking and attention to detail at all times
- Greeted customers happily at the door and guided them to the proper seating arrangement
- Established authentic relationships with customers to provide the experience they were looking for, which resulted in their return to the restaurant
- Frequent phone call communication to make reservation and reservation changes
- Received orders via Grubhub, Caviar, and Postmates
- Took orders accurately and prepared the needed utensils/condiments
- Prepared and ran beverages, as well as food items for multiple tables simultaneously
- Managed to resolve any and all issues on the spot, always leaving the customer satisfied
- Handled cash and credit transactions at registers while answering phone calls and going back to check up on tables and take more orders
- Consistently cleaned environment to be more comfortable for guests
Education
High School Diploma -
Triton Regional High School
Runnemede, NJ01.2013
Skills
- Quick and adaptive learner
- Exceptional customer service
- Relationship building
- Upselling skills
- Patience and empathy
- Attentive
- Strong written communication
- Strong oral communication
- Bilingual
- Proficient in Microsoft Word
- Experienced with Excel
- Experienced in Creating PowerPoint Presentations
- Skilled in Outlook Management
- Typing Speed of 65-75 WPM
- PC knowledge
- Cash handling proficiency
- Mentoring
- Strategic Decision Making
- Critical thinking and problem-solving
- Attention to detail
- Sales experience
- Organization and prioritization skills
- Multitasking
- Remote work experience
Languages
English
Professional
Bengali
Professional
References
References available upon request.
Timeline
Casual Fine Dining Server
Down Home Diner
10.2023 - Current
Logistics Coordinator
Amil Freight
05.2021 - 03.2023
Customer Service Rep
Micro Center
01.2021 - 06.2021
Casual Fine Dining Server
In Riva
09.2019 - 03.2020
Fine Dining Server
Branzino
05.2019 - 08.2019
Casual Fine Dining Server
Select Pizza and Grill
04.2017 - 03.2019
High School Diploma -
Triton Regional High School
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