Hi, I’m
Shokhrukhbek Muratov
Studio City,CA
Summary
He worked as an airline representative in Russia, then had to move to the USA because times were difficult in Russia. I’m trying to get comfortable in a new country and show my best side. I have a lot of experience working with people, resolve conflict situations, multifunctional, responsible and punctual.
Overview
4
years of professional experience
1
Certification
Work History
Uzbekistan Airways
Airport Representative
08.2022 - 06.2023
Job overview
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Collaborated with security personnel to ensure a safe airport environment for both passengers and staff members.
- Conducted pre-flight announcements to inform passengers of safety procedures and aircraft details.
- Resolved passenger issues promptly and professionally, maintaining positive relationships with airline partners.
- Managed lost luggage claims by liaising with baggage services, expediting the return of personal belongings to passengers.
- Assisted families traveling with young children or elderly relatives by providing additional support during check-in process.
- Improved airport wayfinding by providing clear directions to facilities such as gates, restrooms, and food courts.
- Provided exceptional hospitality services to VIP guests at the airport lounge area, creating a relaxing atmosphere before their flights.
Aeroflot
Airport Customer Service Agent
08.2019 - 06.2022
Job overview
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
Education
Egoryevsk Aviation Technical CollegeEgoryevsk, Russia
Master Of Professional Studies from Aircraft Mechanics
06.2016
Skills
- Travel documentation knowledge
- Flight Scheduling Knowledge
- Passenger Assistance
- Ticketing and Reservations
- First Aid Training
- Sales and Upselling
- Baggage Handling Expertise
- Airport operations understanding
- Airline regulations familiarity
- Flexible work hours
- Time management expertise
- Effective problem solving
- Flexible Work Schedule
- Customer Service
- Team Collaboration
- Creative Thinking
- Microsoft Office
Certification
Airline representative certification
Languages
English
Limited Working
Russian
Native or Bilingual
Uzbek
Full Professional
Timeline
Airport Representative
Uzbekistan Airways
08.2022 - 06.2023
Airport Customer Service Agent
Aeroflot
08.2019 - 06.2022
Egoryevsk Aviation Technical College
Master Of Professional Studies from Aircraft Mechanics
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