Shoko Balia

• Supported domestic and international HR operations with a focus on employee health and safety management
• Oversaw attendance and timekeeping documentation for domestic staff.
• Organized health initiatives for local and international employees.
• Organized and facilitated monthly Health & Safety Committee meetings including occupational physicians
• Prepared meeting agendas, documentation, and official minutes
• Acted as liaison between employees, HR, and medical professionals to ensure workplace compliance and employee well-being
• Proposed and successfully implemented the digitalization of internal approval workflows, including authorization and proposal documents
• Improved administrative efficiency by streamlining approval processes and reducing manual paperwork

• Coordinated reception tasks and managed call handling.
• Facilitated timely dissemination of internal announcements.
• Organized schedules for executives.
• Assisted in managing special projects.
• Organized comprehensive travel plans for global and local destinations.
• Organized company events
• Facilitated sales processes by organizing and preparing essential documentation.
• Managed office supplies and filing systems

• Interviewed and managed registered staff
• Coordinated staffing assignments and casting
• Communicated with staff via email and phone
• Prepared operational documents and reports
• Supported on-site management and event reception
• Handled customer inquiries and complain

• Provided sales administration support
• Managed order processing and data entry
• Created invoices and quotations
• Performed month-end closing support and expense processing
• Managed office supplies and filing
• Responded to phone calls and visitors

(Home bathing care service company)

• Managed headquarters administrative operations
• Processed orders and sales data entry
• Prepared invoices, estimates, and billing documents
• Managed accounts receivable/payable summaries
• Maintained petty cash and inventory control
• Coordinated shipping and logistics
• Supported sales operations and handled customer complaints
• Assisted HR processes including transfers and staffing arrangements
• Prepared company-wide sales reports (21 offices, twice yearly)
• Participated in recruiting and interviews