Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shoko Crowley

Driver
Austin,TX

Summary

Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Driver

Specs Liquor And Bar Supply
10.2023 - Current
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Obtained signatures from customers upon delivery of goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Material Handler/Order Builder

Temporary Agencies
02.2019 - 10.2023
  • Pick and stage parts
  • Verify orders on pick list
  • Use scan guns
  • Perform Cycle counts to maintain inventory
  • Adjust logs/records to reflect stock.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively
  • Used hand-held scanners and physical logs to accurately track item movements
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents
  • Improved delivery times with timely communication between departments regarding order status updates
  • Reduced order processing time with streamlined material handling procedures
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems

Food Delivery Driver /Material Handler

Pepisco
11.2018 - 02.2019
  • Prepare orders, maintain stock, and reconcile delivery tickets
  • Receive, transfer and organize food supplies when delivered to schools' kitchen facilities
  • Deliver items using commercial truck, safely and efficiently
  • Maintain and sanitize delivery equipment
  • Log transportation details.
  • Enhanced customer satisfaction by delivering orders promptly and accurately
  • Maintained vehicle cleanliness and functionality, ensuring positive customer experience
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries

Route Delivery Driver /Material Handler

Advance Auto Parts
07.2018 - 02.2019
  • Safely deliver parts to customers as needed
  • Pick and stage parts for customer orders
  • Pick up returns and cores
  • Drop off weekly / monthly sales flyer
  • Daily collection of credit accounts
  • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
  • General stocking including truck stocking and back stock.
  • Decreased customer dissatisfaction 100% by providing on-time or ahead of schedule delivery

Installed and Removed Coolers and Vending Machines

The Coca-Cola Company (TCCC)
01.2018 - 12.2018
  • Moving coolers and vending machines and installing them to different vendors and locations.
  • Improved machine functionality by diagnosing and repairing mechanical issues in vending machines
  • Enhanced customer satisfaction by maintaining clean and organized vending machine areas
  • Increased efficiency of service calls, prioritizing urgent repairs and preventative maintenance tasks
  • Tested systems, noting issues and completing preventive maintenance
  • Wrote and revised maintenance procedures

Route Delivery Specialist

O'Reilly Auto Parts
01.2018 - 07.2018
  • Provided excellent customer service through safe and efficient delivery of parts and products to local stores using company provided vehicle
  • Assisted customers within store to locate specific items needed for their make and model of vehicle
  • Responsible for cleanliness and standard maintenance of delivery vehicles as well as observing company safety procedures
  • Ensured efficient deliveries by quality checking orders while following specific route schedules that ultimately gets products in hands of customers.
  • Followed all company policies and procedures to deliver quality work
  • Developed and managed relationships with key clients and partners to drive growth

Customer Service Representative

Sprint
02.2018 - 05.2018
  • Assisted customers with accounts
  • Handled customers accounts
  • Focused on quality, pricing and product differentiation
  • Maintained customers accounts using various systems
  • Including payments and billing issues
  • Provided excellent customer service and account assistance.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business

Driver

Mv Contract Transportation
10.2017 - 02.2018
  • Bus Driver
  • Driving per DOT regulations and defensive driving
  • Perform pre-trip and post-trip inspections of assigned vehicle; set correct destination and route signs
  • Operate various types of vehicles safely in all types of weather and traffic conditions according to printed passenger schedules
  • Pick up and discharge passengers at designated bus stops safely; regulate heating and ventilating equipment on bus for comfort of passengers
  • Report all accidents incidents or unusual occurrences to dispatch office immediately; submit written reports on unusual occurrences as required.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up

Bale, Cashier, Stocker

Goodwill
01.2017 - 01.2018
  • Responsible for baling clothing, shoes, purses or plush, stacking and unstacking gaylords and loading trucks when bales of clothing, purses and plush, and/or other salvage items are sold or shipped out
  • Operated top loading clothing baler
  • Operated fork lift
  • Operated pallet jack
  • Filled hopper of baler
  • Tied off baler with provided wire, removing completed bales with forklift and stacking in warehouse
  • Loaded trucks when bales of clothing, shoes, purses or plush are sold
  • Responsible for emptying poly-bulk trucks or gaylords of donated goods that are to be warehoused for later use
  • Maintained cleanliness and orderly structure of contents in warehouse
  • Completed salvage invoices
  • Was required to produce one completed bale per hour pace when working without interruption
  • Worked in warehouse or as assistant to driver performing pickups when no baler duties available.

Customer Service Representative

NCO T-mobile Call Center
01.2007 - 02.2009
  • Provided assistance to clients
  • Answered phone and assisted customers with changes
  • Maintained up-to-date knowledge of customer accounts
  • Explained products and benefits
  • Confirmed payments, refunds, etc
  • Resolved payment and order disputes
  • Provided excellent technical support
  • Operated live chat.
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
  • Handled customer inquiries and suggestions courteously and professionally

Education

Associates Degree - Business & Physical Education

Mt. San Jacinto College
Riverside, CA
04.2005

High School Diploma -

Wheeler High School
Marietta, GA
05.2002

Skills

  • Strong customer service, communication, and interpersonal skills
  • Clean Driving Record
  • Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision
  • Ability to effectively multi-task in a busy environment
  • Load & Unload
  • Moving Experience
  • Warehouse Experience
  • Materials Handling
  • Forklift
  • Equipment Operation
  • Problem-Solving
  • Heavy Lifting
  • Punctual and Reliable
  • GPS and Route Planning
  • Route Planning
  • Valid Driver's License
  • Punctuality

Certification

Forklift Certification

Timeline

Driver

Specs Liquor And Bar Supply
10.2023 - Current

Material Handler/Order Builder

Temporary Agencies
02.2019 - 10.2023

Food Delivery Driver /Material Handler

Pepisco
11.2018 - 02.2019

Route Delivery Driver /Material Handler

Advance Auto Parts
07.2018 - 02.2019

Customer Service Representative

Sprint
02.2018 - 05.2018

Installed and Removed Coolers and Vending Machines

The Coca-Cola Company (TCCC)
01.2018 - 12.2018

Route Delivery Specialist

O'Reilly Auto Parts
01.2018 - 07.2018

Driver

Mv Contract Transportation
10.2017 - 02.2018

Bale, Cashier, Stocker

Goodwill
01.2017 - 01.2018

Customer Service Representative

NCO T-mobile Call Center
01.2007 - 02.2009

Associates Degree - Business & Physical Education

Mt. San Jacinto College

High School Diploma -

Wheeler High School

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