Epic Credentialed Trainer- ClinDoc/EPIC Beacon
RWJ Barnabas Health Medical Group
2023.10 - 2023.12
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to Epic Beacon module
- Worked closely with team members to deliver project requirements within project deadline.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other to encourage knowledge sharing
- Responsible for providing primary support and contact for Epic Beacon application.
- Works directly with the customer and develops best practice workflows based on decisions from different system decision making groups and translates the information into the application build.
- Works hand-in-hand with other Epic Application Coordinators, Trainers, and respective Application Managers.
- Knows, understands, incorporates and demonstrates RWJB Health Mission, Vision and Values in behaviors, practices and decisions.
- Consults with providers, clinicians, executives and management at all levels in order to provide support for decisions, workflows, new initiatives and other assignments.
- Provides specialized guidance for integration, architectures, system selection, strategy, electronic health and/or financial records, clinical systems implementations and clinical process transformation as needed.
- Recommends innovative application solutions to product workflow, patient safety, productivity and financial problems with adherence to HIPPA.
- Assists and collaborates with system decision making groups in determining best practice evidence-based workflows, order sets, forms, decision support and other tools that are consistently applied.
- Participates in interdisciplinary functional groups that make design, implementation, enhancement and outcome reporting decisions.
- Maintains a working knowledge of applicable Federal, State and local laws and regulations, RWJB Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
- Serve as primary support contact for application and to coordinate all issues that arise.
- Prioritize and implement requested changes to the system and to effectively analyze functionality in new releases in order to determine utilization.
- Developed lesson plans, instructional materials and written practice tests for end users and module training courses.
- Provided IT and software trouble-shooting support to rest of the organization.
- Boosted the effectiveness of training programs by developing customized lesson plans tailored to individual needs and learning styles.
- Empowered healthcare professionals to make informed decisions by providing clear, concise instruction on how to navigate and interpret data within the Epic system.
- Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
- Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules and identify super users.
- Developed lesson plans, instructional materials and written practice tests for end users.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Identified opportunities for process improvements based on user feedback and performance metrics, leading to increased efficiency within the organization.
- Worked with vendors to customize courseware to accommodate business needs.
- Facilitated virtual, in-person and blended learning sessions.
- Increased trainee retention rates through engaging, interactive, and hands-on instructional methods.
- Consistently met or exceeded client expectations by delivering high-quality training services tailored to their unique needs and objectives.
- Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.
- Assisted in optimizing clinical documentation processes by offering expert guidance on utilizing Epic''s diverse features.
- Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
- Proved successful working within tight deadlines and a fast-paced environment.
