SHOLEEN NATHRAJ
Riverside,CA
Summary
Dynamic Hospitality Assistant Manager at C.R.L.N, INC, recognized for enhancing guest relations and operational efficiency. Expert in reservation management and staff training, I excel in problem-solving and maintaining high service standards. Proven ability to handle transactions accurately while fostering a positive team environment. Committed to delivering exceptional customer experiences. Give off my best at any given task.
Overview
20
20
years of professional experience
Work History
Hospitality Assistant Manager
C.R.L.N,INC
10.2005 - Current
- Delivered exceptional customer service in fast-paced hospitality environment.
- Assisted in managing daily operations and ensuring high standards of cleanliness.
- Coordinated event logistics, including setup and breakdown of dining areas.
- Trained new staff on company policies and best practices for guest engagement.
- Identified and resolved customer complaints concerning food or lodging.
- Handle cash, card and digital transactions using POS systems.
- Maintain inventory of front desk supplies and guest amenities.
Education
Bachelor of Arts - Business Administration And Psychology
University of KZN
South Africa01-2003
Skills
- Key control
- Salesforce
- Reservation management
- Operational support
- Clientele relationship development
- Guest relations
- Adaptable and flexible
- Staff training
- Order management
- Reservations management
- Guest relations management
- Point of sale operation
- Team leadership
- Courteous phone demeanor
- Age verification
- Cool under pressure
- Problem-solving
- Team player
- Reliable and responsible
- Attention to detail
- Multitasking Abilities
- Reliability
- Active listening
- Decision-making
- Transactions and cash handling
- Cash register operation
- Self motivation
Timeline
Hospitality Assistant Manager
C.R.L.N,INC
10.2005 - Current
Bachelor of Arts - Business Administration And Psychology
University of KZN
CPR certified
Completed a CPR course with the Red Cross .