Sholette Saunders
Covington,GA
Summary
Relocating to the Georgia area to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Paralegal - PIP
Kemper
05.2021 - 11.2022
- Preparation of correspondence, legal bills, time entry, and assisted.
- Daily communication with adjusters and counsel regarding settlement.
- Keep files up to date daily.
- Preparation of pleadings, such as Motions, Orders, and Notices.
- E-filed various legal/court documents with Florida E-Filing Portal and search county docket daily.
- Daily communication with Judge's Chamber, Judicial Assistants, Opposing Counsel and clients to schedule hearings, depositions and meetings.
- Maintain and organize files, update files with case status and information
Bankruptcy Legal Assistant
Albertelli Law
02.2020 - 05.2021
- Responsible for reviewing Plans and Preparing Objection to Plan, Post-Petition Fee Notices.
- Prepared Motion for Reliefs and Agreed Orders
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Customer Service Representative
United Health Group
02.2019 - 02.2020
- Provides health care customer services and proven expertise to help federal government agencies modernize the U.S
- Health system and improve the health and well-being of Americans
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Coordinated patient appointments and scheduling to promote optimal clinician productivity and patient satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted customers by answering questions and responding to inquiries
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Winterization Coordinator
CSI
08.2018 - 01.2019
- Contacted vendors to complete winterization to foreclosed homes.
- Inspected photos to make sure winterization was completed.
- Negotiated billing with different vendors.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Freedom Health / SNI
04.2018 - 08.2018
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Answered over 100 inbound calls per shift from existing and future policyholders to answer inquiries and discuss insurance options.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Reviewed provider coding information to report services and verify correctness.
Mortgage Production Specialist II
Bank of America
06.2015 - 12.2016
- Supports research to locate mortgage collateral files
- Assuring all efforts have been reached to find documentation needed
- Ability to distinguish between different collateral documentation that may be included on a collateral file
- Research simultaneously for original notes, endorsed notes, lost note affidavits, lost note bonds and/or amended and reinstated notes.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
Final Judgment Legal Assistant
Albertelli Law
11.2012 - 04.2015
- Reviewed foreclosed files to determine the stage of the file.
- Searched and reviewed foreclosure dockets, bankruptcy dockets, and military certifications
- Prepared foreclosed pleadings (defaults, drops, MSJ, and notices)
- Updated clients on status of files.
- Prepared Final Judgement Packages.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Foreclosure Status Modification Specialist
Florida Default Law Group
08.2007 - 09.2011
- Prepared payoff & reinstatement letters to debtors in foreclosure and mortgage companies
- Placed and remove BK holds and Loan Modification holds on loans that were in foreclosure.
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Developed and maintained courteous and effective working relationships
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Disbursement Specialist
Acculink Mortgage Solutions
05.2006 - 06.2007
- Funded all loans for H & R Block Mortgage
- Balance and disbursed monies to buyers, brokers, and recording office
- Ensured all proper documentation was sent for Mortgage Recordings
- Validation of fees to ensure proper disbursement
- Cross-Check of system data entry with source documents for accuracy
- Reconcile final funding figures prior to disbursements of funds
- ·Answer all incoming calls and questions concerning previous and present loan disbursements
Post Closer
Key America Title
02.2004 - 03.2006
- Completed post-closing quality control evaluations of originated mortgage loans.
- Oversaw paperwork processing for all loans.
- Checked accuracy and completeness of all paperwork.
- Prepared and reviewed buyer, seller, HUD and other transaction documents.
- Worked with warehouse banks to manage shipment of collateral documents.
- Managed disbursements, cut and processed checks and mailed correspondence.
Customer Service Representive
Verizon Wireless
08.1998 - 12.2003
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Tampa Bay Vo-Tech High School
Tampa06.1992
Skills
- Proficiency in MS Office
- Drafting Legal Documents
- Court Filings Management
- Case File Preparation
- Correspondence and Legal Forms Drafting
- Filing System Organization
- Legal Correspondence
- Exhibit Preparation
- Motion Preparation
- Product Knowledge
- Healthcare Terminology
- Billing Statements
- Legal Document Reviewing
- LexisNexis
- Professional telephone demeanor
- Inbound phone calls
- Problem-solving skills
- Logging call information
- Call center operations
- Independent worker
- Attorney communication
- Task Prioritization
- Time Management
- Attention to Detail
Timeline
Paralegal - PIP
Kemper
05.2021 - 11.2022
Bankruptcy Legal Assistant
Albertelli Law
02.2020 - 05.2021
Customer Service Representative
United Health Group
02.2019 - 02.2020
Winterization Coordinator
CSI
08.2018 - 01.2019
Customer Service Representative
Freedom Health / SNI
04.2018 - 08.2018
Mortgage Production Specialist II
Bank of America
06.2015 - 12.2016
Final Judgment Legal Assistant
Albertelli Law
11.2012 - 04.2015
Foreclosure Status Modification Specialist
Florida Default Law Group
08.2007 - 09.2011
Disbursement Specialist
Acculink Mortgage Solutions
05.2006 - 06.2007
Post Closer
Key America Title
02.2004 - 03.2006
Customer Service Representive
Verizon Wireless
08.1998 - 12.2003
High School Diploma -
Tampa Bay Vo-Tech High School
Similar Profiles
Azucena SalinasAzucena Salinas
Sales Agent at KemperSales Agent at Kemper
Sunshine KennedySunshine Kennedy
Auto Claims Adjuster at KemperAuto Claims Adjuster at Kemper
Elvis PazElvis Paz
Trainer 1, Customer Center at KemperTrainer 1, Customer Center at Kemper
RODRIGO FUENTESRODRIGO FUENTES
Senior Auto Damage Appraiser at KemperSenior Auto Damage Appraiser at Kemper
Ciarra CampbellCiarra Campbell
CSM Correctional Sergeant at Georgia Department of CorrectionsCSM Correctional Sergeant at Georgia Department of Corrections