SHOLLA CROSS
Harriet,AR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
26
26
years of professional experience
Work History
Senior Client Advocate, call center supervisor, Trainer, Coach
Foundever (formerly Sykes Enterprises, Inc.)
11.2019 - Current
- Responsible for aiding clients in financial hardships, understanding transactions in their accounts, helping agents to identify potential issues and aid in resolutions, handling calls when a supervisor is requested and assisting clients with their financial accounts
Transportation Assistance
Cimarron Transport under United Community Action Agency
12.2014 - 08.2016
- Responsible for transporting patients to and from doctor appointments, therapy and other needs provided
Teacher
Stillwater Early Headstart
05.2009 - 12.2009
- Created, prepared/ taught curriculum, supervised all activities/care of children ages2 months to3 years
Co-owner/co-operator
BASN Enterprises
07.1999 - 12.2009
- Office Manager, Accounts Payable/Receivable, Payroll, Bookkeeping, Inventory/Supply, Job Quote preparation, Construction contractor/worker
Office Manager
Wilcoxson Oil Service
11.2004 - 01.2009
- LP Gas Certification, Accounts Receivable, Inventory/Supply, Coding/Electronic billing, Spreadsheet Creation, Customer Service
Education
Master of Science - Criminal Justice
Colorado Technical University
03.2021
Bachelor of Arts - Psychology
Oklahoma State University
05.2010
Associate of Science - Behavioral Studies
Butte Community College
05.2003
Associate of Arts - University Studies
Butte Community College
05.2003
Skills
- Project Management
- Correspondence
- Accounting
- Computer Proficient
- Scheduling
- Front-Office Operations
- General Office Skills
- Customer support
- Effective negotiation
- Call center experience
- Phone Technique and skills
- Data Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceWork from home optionFlexible work hoursPaid sick leavePaid time offHealthcare benefitsPersonal development programs401k matchCompany CultureTeam Building / Company RetreatsQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Languages
English
Native or Bilingual
Interests
Outdoor activities
Crafting projects
Puzzles
Timeline
Senior Client Advocate, call center supervisor, Trainer, Coach
Foundever (formerly Sykes Enterprises, Inc.)
11.2019 - Current
Transportation Assistance
Cimarron Transport under United Community Action Agency
12.2014 - 08.2016
Teacher
Stillwater Early Headstart
05.2009 - 12.2009
Office Manager
Wilcoxson Oil Service
11.2004 - 01.2009
Co-owner/co-operator
BASN Enterprises
07.1999 - 12.2009
Bachelor of Arts - Psychology
Oklahoma State University
Associate of Science - Behavioral Studies
Butte Community College
Associate of Arts - University Studies
Butte Community College
Master of Science - Criminal Justice
Colorado Technical University
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