Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shomari Hayes

Las Vegas,Nevada

Summary

To whom this may concern, I am Detail-oriented team player with strong organizational skills. I have the Ability to handle multiple projects simultaneously with a high degree of accuracy. Personally with over 15+ years of experience playing the game of Football at the high levels including over 3 years playing divion 1 football. lastly, over 3+ year in customers experience enhancing services and sales culture. Cultivated productive relationships securing customer loyalty generating repeat and new business to meet organizations sales initiatives. Self-motivated, organized and professional working with customers and co-workers. Overall I am an individual that wants to bring success a Football organization on and off the field by listening to my veterans while performing my job at high level to obtain championship mentality!

Overview

2
2
years of professional experience

Work History

Front Desk Associate

Movement Fitness
07.2023 - Current
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Performed basic daily bookkeeping tasks.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.

Server

Buffalo Wild Wings
04.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.

Ambassador

Las Vegas Raiders
03.2023 - Current
  • Greeted customers and clients to create welcoming atmosphere.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Assisted team with operational policies and procedures to drive services.
  • Coordinated supply orders, storage and distribution for program.
  • Developed relationships with sources and contacts to gain additional insight.
  • Worked with team to achieve sales goals for products.

Security Guard

Allied Universal Security Services
03.2022 - 03.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Server

Olive Garden
07.2022 - 01.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Sales Associate

Big 5 Sporting Goods
09.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

No Degree - Kinesiology

University of Louisiana At Lafayette
Lafayette, LA
05.2023

No Degree - Criminal Justice

Northern Arizona University
Flagstaff, AZ
05.2023

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
05.2018

Skills

  • Serve Guests
  • Special Assignments
  • Listening Skills
  • Issue Identification
  • Administrative Support
  • Hospitality Service
  • POS Transactions
  • Advertising Services
  • Performance Strategies
  • Creative Solutions
  • Employee Relations
  • Effective Working Relationships
  • Training Initiatives

Accomplishments

2016 - COACH ON THE COURT 2016 (BASKETBALL) AWARD

2017 - TEAM USA U17 (FOOTBALL)

2018 - TEAM USA U18 (FOOTBALL)

2018 - TEAM MVP (FOOTBALL)

2018 - #1 DEFENSIVE TACKLE IN STATE (FOOTBALL)

2018 - BLUE GREY ALL AMERICAN (FOOTBALL)

2019 - LENDING TREE BOWL CHAMPS (FOOTBALL)

Timeline

Front Desk Associate

Movement Fitness
07.2023 - Current

Server

Buffalo Wild Wings
04.2023 - Current

Ambassador

Las Vegas Raiders
03.2023 - Current

Server

Olive Garden
07.2022 - 01.2023

Security Guard

Allied Universal Security Services
03.2022 - 03.2023

Sales Associate

Big 5 Sporting Goods
09.2021 - 01.2022

No Degree - Kinesiology

University of Louisiana At Lafayette

No Degree - Criminal Justice

Northern Arizona University

High School Diploma -

Mountain Pointe High School

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