Shomauri Allen
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.
Overview
14
14
years of professional experience
Work History
Professional Nanny
Victoria Atkins
08.2021 - Current
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
Contact Center Associate
WestMed/Optum 360
10.2017 - 07.2021
- Scheduling Doctor Patient Appointments
- Handling Patient Emergency Situations
- Maintaining HIPAA when it comes down to Doctor Patient Contact
- Being able to work with dual monitor
- Handling fast pace calling with great customer service
- Assisted customers with account-related issues, leading to increased loyalty and retention rates.
- Enhanced team performance by consistently meeting and exceeding contact center KPIs.
- Adapted communication styles based on individual client preferences, ensuring a personalized experience for each interaction.
Petroleum Supply Specialist (92F)
The United States Army
04.2013 - 04.2021
- Issue and dispense bulk fuels and water from storage and distribution facilities to using units
- Select and submit samples to laboratory for testing
- Operate equipment used with petroleum and water distribution system and multiproduct pipeline system
- Logged all transactions in real time to keep tracking system updated.
- Supervised reception, storage and shipping of fuel.
- Coordinated efficient delivery routes for fuel convoys, minimizing travel time and optimizing resources.
- Regulated variables such as temperature and pressure to maintain optimal flow.
Quality Auditor
Saddle Creek Logistics
06.2016 - 10.2016
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Audited activities of workers on production lines and shipping and receiving.
- Excellent eyes and ideas for maximizing utility of space inside the warehouse
- Experienced in reading and interpreting instructions issued by customers and the management
- Reporting products damaged in transportation or not matching with the purchase orders
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Ensured timely completion of all assigned audits while maintaining a high level of detail and accuracy.
Subscriber Advisor
Convergys/ Onstar
01.2015 - 05.2016
- Enhanced the overall user experience by regularly collecting and analyzing feedback from subscribers, implementing improvements accordingly.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Upscale Security Officer
G4S Security
05.2014 - 01.2015
- Perform security patrols of designated areas on foot or in a vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering, smoking, or carrying forbidden articles
- Permit authorized persons to enter property and monitor entrances and exits
- Observe departing personnel to protect against theft of company property and ensure that authorized removal of property is conducted within appropriate client requirements
- Investigate and prepare reports on accidents, incidents, and suspicious activities
- Provide assistance to customers, employees, and visitors in a courteous and professional manner
Cake Decorator
Sam's Club
11.2012 - 10.2013
- Providing premier customer service
- Icing, decorating, packaging, labeling, maintaining, tray, and pricing products for island refrigerated cases
- Filling customer special orders
- Following Sam's Club guidelines for Cake Decorates
- Maintaining Sam's Club high standards for product freshness and sanitation
- Organizing and rotating stock in the Decorator's freezer
- Training other associates as needed
- Assisting with other duties assigned
Sales Associate
Sport's Authority
08.2010 - 11.2012
- Primary focus was helping customers in the most efficient way possible
- Knowledge about various sports; and learn about different sports products
- Stock merchandise on the sales floor
- Ring up customers purchases
- Possess the ability to work independently as well as part of a team
Education
Culinary Arts -
The Art Institute of Atlanta
Atlanta, GA10.2012
Skills
- Strong Communication Skills
- Problem-Solving
- Critical Thinking
- Creative Thinking
- Safety awareness
References
References are available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Opportunity is missed by most people because it is dressed in overalls and looks like work."
Thomas Edison
Timeline
Professional Nanny
Victoria Atkins
08.2021 - Current
Contact Center Associate
WestMed/Optum 360
10.2017 - 07.2021
Quality Auditor
Saddle Creek Logistics
06.2016 - 10.2016
Subscriber Advisor
Convergys/ Onstar
01.2015 - 05.2016
Upscale Security Officer
G4S Security
05.2014 - 01.2015
Petroleum Supply Specialist (92F)
The United States Army
04.2013 - 04.2021
Cake Decorator
Sam's Club
11.2012 - 10.2013
Sales Associate
Sport's Authority
08.2010 - 11.2012
Culinary Arts -
The Art Institute of Atlanta
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