SHOMOI K. FRANCIS
North Las Vegas,NV
Summary
Certified cybersecurity and IT professional with CompTIA Security+, Network+, and A+ certifications, providing support for SIPR/NIPR environments with over 250 users. Expertise in blue-team operations, focusing on vulnerability management aligned with STIG standards, endpoint hardening, and Active Directory identity management. Proven ability in structured incident triage, enhancing organizational security posture. Seeking opportunities as a Cybersecurity Analyst in SOC, blue team, or vulnerability management roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Computer Support Administrator
Department of the Air Force
Las Vegas, NV
04.2024 - Current
- Provided Tier I/II technical support to over 250 users, resolving hardware, software, and network issues across SIPR and NIPR systems.
- Streamlined configuration and deployment of over 200 laptops and desktops, increasing operational readiness by 30%.
- Optimized system security compliance by applying STIGs, reducing vulnerabilities by 30% through targeted scans.
- Enhanced user account management in Active Directory for over 200 users, improving access permissions.
- Managed over 200 service requests in ITSM platforms, achieving a 95% resolution rate and improving communication.
Personnel Reliability Assurance Program Manager
U.S. Air Force
Las Vegas, NV
08.2022 - 03.2024
- Directed a team of 250 military members, achieving 20% increase in operational readiness through enhanced fitness programs.
- Optimized daily program operations with a team of 10, ensuring 100% compliance with regulations and improving efficiency by 20%.
- Oversaw 'Do Not Arms' program, boosting compliance by 30% for service members with medical or disciplinary issues.
- Developed over 15 detailed memorandums and organized member documentation to streamline DNA program enrollment process.
Education
Bachelor of Science - Cybersecurity & Netowrking
Devry University
Phoenix, AZ09.2025
Technical Certificate - IT Security & Administration
MyComputerCareer
02.2024
Bachelor of Arts - Criminal Justice
Gannon University
Erie12.2017
Skills
- SIEM tools
- Cybersecurity and risk management
- Asset management
- Vulnerability Assessment
- Incident response
- Nmap
- DLP
- IDS/IPS
- Web applications
- Endpoint Detection and Response (EDR) solutions
Certification
- Security+ Certification | CompTIA
- Network+ Certification | CompTIA
- A+ Certification | CompTIA
References
References available upon request.
Timeline
Computer Support Administrator
Department of the Air Force
04.2024 - Current
Personnel Reliability Assurance Program Manager
U.S. Air Force
08.2022 - 03.2024
Bachelor of Science - Cybersecurity & Netowrking
Devry University
Technical Certificate - IT Security & Administration
MyComputerCareer
Bachelor of Arts - Criminal Justice
Gannon University
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