Shon Burrage
Atlanta,GA
Summary
Administrative Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Results-oriented and proactive in addressing and resolving issues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CFO, Administrative Manager
Atlanta Flat Rate Movers LLC
Marietta , GA
2007.11 - Current
- Manage customer relations with goal of providing exceptional customer experiences
- Process payments for deposits and balances using 3rd-party merchant processing software. Issue credits as warranted
- Create and enforce policies regarding hiring, termination, attendance, conduct, wages, and incentives
- Enforce on-time shipment of household and commercial goods utilizing GPS tracking data
- Manage logistical challenges related to delivery such as weather-related emergencies and carrier, customer, and partner schedule changes while en route
- Draft budgets, monitor warehouse costs, and reduce expenses when possible
- Determine equipment needed for office and warehouse efficiency. Make purchases accordingly
- Oversee all written communication with customers, contractors, vendors, and regulatory agencies
- Implement and adjust advertising campaigns as needed
Education
Associate of Arts - Business
University of Phoenix
Phoenix, AZ2011
Skills
- R-Statistical Programming
- Structured Query Language (SQL)
- Spreadsheets
- Proficient in QuickBooks and MS Office
- Data Visualizations
- Detail oriented
- Excellent verbal and written communication skills
Accomplishments
- Co-founded and built a small-business with revenue that has grown consistently since its opening in 2007.
- Maintained an A+ rating with the Better Business Bureau since becoming accredited in 2009. (bbb.org/atlanta/business-reviews/movers/atlanta-flat-rate-movers-in-kennesaw-ga-27283471)
Certification
Google Data Analytics Professional Certificate
Coursera
December 2021
Timeline
CFO, Administrative Manager
Atlanta Flat Rate Movers LLC
2007.11 - Current
Associate of Arts - Business
University of Phoenix
Google Data Analytics Professional Certificate
Coursera
December 2021
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