Shon Byrd

• Delivered fresh products to local retailers and customers daily.
• Delivered goods in a timely manner while adhering to all traffic laws.
• Delivered on-time shipments and resolved customer issues to enhance service satisfaction.
• Loaded and unloaded products efficiently for timely deliveries.
• Loaded and unloaded cargo according to company policies and procedures.
• Complied with safety and health regulations during transportation to maintain operational standards.
• Followed established safety protocols when loading and unloading cargo from truck.
• Maintained vehicle cleanliness and conducted routine maintenance checks.
• Monitored condition of tires, brakes, lights, and oil levels on assigned vehicle.
• Inspected vehicle before and after each trip to check for mechanical, safety, or security issues.
• Inspected vehicles' condition, supplies and equipment before and after trips
• Conducted pre-inspections to keep trucks reliable and well-maintained.
• Performed pre-trip inspections on vehicles prior to departure from warehouse facility.
• Identified and addressed mechanical problems, coordinating maintenance to ensure vehicle reliability.
• Determined optimal routes based on GPS application information and knowledge of local routes.
• Communicated with team members about delivery schedules and routes.
• Assisted in training new drivers on delivery protocols and procedures.
• Collaborated with staff to resolve customer inquiries related to orders.
• Provided excellent customer service by answering questions regarding the delivery process.
• Responded promptly to customer inquiries or complaints about products or services.
• Verified accuracy of deliveries against shipping documents.
• Reviewed delivery documents and orders and reported errors to supervisor.
• Checked loads against shipping papers to verify contents and identify special handling requirements.
• Attended mandatory safety meetings and training sessions.
• Carried out emergency roadside repairs when required.
• Identified and addressed mechanical problems, coordinating maintenance to ensure vehicle reliability.

• Supervised driver dispatching, route planning, and vehicle tracking to enhance operational efficiency.
• Coordinated daily driver schedules to enhance delivery timelines and optimize resource allocation.
• Monitored vehicle locations through GPS technology, providing real-time status updates.
• Managed high call volumes while ensuring accuracy in data entry and customer communication.
• Reviewed routes considering traffic and weather conditions to meet service requirements.
• Resolved customer complaints by promptly addressing service issues and minimizing delays.
• Collaborated with team members to enhance routing processes and streamline overall operations.
• Updated dispatch records and documentation to maintain accurate shipment status.

• Oversaw transportation logistics to optimize delivery efficiency and minimize costs.
• Analyzed logistics data to pinpoint process improvement opportunities.
• Identified opportunities to reduce cost and improve productivity.
• Trained staff on best practices in customer service and logistics procedures.
• Maintained high standards of internal and external customer service.
• Supervised workers in receiving, storing, and shipping products to ensure operational effectiveness.
• Maintained compliance with safety standards and regulatory requirements in operations.
• Ensured safety protocols were followed during loading and unloading activities at warehouses or distribution centers.

• Responded to emergency lockout situations promptly and effectively.
• Installed and repaired locks for residential and commercial properties.
• Installed and repaired locks, door hardware and other security devices for commercial and residential customers.
• Repaired, maintained and tested existing lock systems to ensure proper operation.
• Performed rekeying services on existing locksets to provide new key combinations.
• Performed key duplication using advanced key cutting machines.
• Cut keys by code as well as by hand using a variety of machines.
• Utilized various tools such as picks, tension wrenches and impressioning tools to open locked doors without damage.
• Disassembled locksets for repair or replacement of components.
• Replaced worn or broken parts in locksets, deadbolts, access control systems and other security devices.
• Programmed electronic keypads, card readers and other access control systems based on customer specifications.
• Consulted on security measures and lock systems to enhance client safety.
• Collaborated with security teams to assess vulnerabilities in systems.
• Conducted maintenance checks of installed lock systems to proactively identify and address potential issues.
• Adhered to safety protocols at all times while performing tasks associated with the role.
• Ensured proper storage and transportation of inventory items including keys, lock cylinders, safes and related products.
• Operated tools and devices to open locks when no key was available.
• Repaired or installed hardware such as panic buttons and chains.
• Inserted new or repaired tumblers into locks to change combinations.
• Moved picklocks in cylinders to open door locks without keys.
• Provided technical support over the phone or via email.

Supervised daily security operations and safety protocols across seven facilities, including five in Houston, Texas, and others in Michigan and Boston, ensuring consistent safety standards.

Supervised over 30 security personnel to ensure effective operations.

• Managed security personnel schedules and deployment for optimal coverage.
• Coordinated incident response and investigations with law enforcement agencies.
• Conducted training sessions for staff on emergency procedures and safety measures, enhancing overall preparedness and response to incidents.
• Reviewed security reports and logs to identify potential risks and vulnerabilities, facilitating proactive measures to enhance facility security.
• Enforced compliance with company policies and industry regulations in security practices.
• Investigated suspicious activity or incidents reported by personnel or detected by security monitoring equipment.
• Trained employees in physical security measures such as access control systems, video surveillance systems, alarm systems, and lock-and-key systems.
• Created detailed reports summarizing findings from investigations performed by the department.
• Responded promptly to alarms and other emergency notifications from security monitoring devices.
• Ensured that all personnel have proper identification badges before entering restricted areas of the building.
• Regularly updated senior management on the status of ongoing projects related to safety and security initiatives.
• Implemented new technology solutions for improved safety and security processes.
• Collaborated with IT teams in order to ensure secure network infrastructure is maintained at all times.
• Coordinated with local law enforcement to respond to emergency situations.
• Analyzed data from various sources such as CCTV cameras, intrusion detection systems, and fire alarms to identify potential threats or breaches in security protocol.
• Provided security team leadership and contributed to on-call duties.
• Monitored entire facility using CCTV while simultaneously performing dispatch duties.
• Led security team during on-call shifts to ensure rapid response.
• Secured premises and personnel by patrolling the property and monitoring surveillance cameras.
• Inspected posts and met with subordinates to outline tasks and responsibilities.
• Led and directed investigations of accidents, thefts and property loss on premises.
• Conducted site reviews and security audits and made recommendations to management based on findings.
• Developed and implemented preventative measures against accidents, thefts and other risks.
• Coordinated with law enforcement and emergency responders during security incidents.
• Liaised with management to communicate security concerns and provide updates.
• Evaluated performance of security staff and provided constructive feedback.
• Provided support during special events such as VIP visits or large conferences held at the facility.
• Interacted with vendors regarding installation, maintenance of security hardware, software products used by the organization.
• Used two-way communication to generate enthusiasm and foster an atmosphere receptive to open exchange.
• Evaluated performance of security staff and provided constructive feedback.