Juashon Cain
Summary
Observant Property Adjuster with 7 years of comprehensive experience investigating claims and determining correct amount of compensation for each claim. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness.
Overview
19
19
years of professional experience
Work History
Adjuster II - Appraisal Unit
CIS Group
04.2023 - Current
- Responsible for responding to appraisal demand and Notice of Intent to Initiate Litigation in a timely manner;
- Prepare appropriate documents to began the appraisal process or to request additional information;
- Communicate with Appraisers, Attorneys, Public adjusters, Contractors/Vendors, and some policyholders through out the appraisal process;
- Provide status updates via phone, email, and/or letters.
- Negotiate invoices for water mitigation, mold testing and remediation, shrink wrap, tarping and/or release of the claim.
- Once the executable signed award is received analyze the estimate, inspection photos and notes, policy coverage and limits, and endorsements prior to issuing payments;
- Provide settlement calls explaining award settlement(s), discussing policy coverages, and timeframe of the settlement to be received.
Property Claims Adjuster
E. A. Renfroe
08.2017 - 04.2023
- Explain coverages of policy and the policy limits
- Provide compassionate customer service during an emotional situation/loss
- Communicate claim information with the insured, power of attorneys, public adjusters, vendors, contractors, insurance agents and etc
- Investigate and evaluate whether to approve or deny coverage claim based on the multiple different policies and endorsements
- Use Xactimate software to create estimates, return depreciation on estimates, supplements, contents, and etc
- Advise insured of required information needed: Field inspection, pictures of damaged property, temporary repairs to protect the home from further damage, receipt of monies paid out(also Additional living expenses), itemized list of content affected, and etc
- Issue various payments, create or update estimate, and complete a summary of loss
- Provide compassionate communication and persuasive negotiation to ensure a positive customer experience
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Worked multiple types of Cat claims - Hurricanes, Tornadoes, Nor'easters, burst pipes, back up of sewer and drain, weight of snow, lighting, power surge and more
- Worked multiple deployments assignments various lengths
- During Hurricane Ida - Trained adjusters both new and seasoned adjusters how to review policies and endorsements, field reports, make payments, write denial letters, email responses and estimates (based off eagleview) and reconciliations, operate various systems and screens, talk path for obtaining needed information, and etc
- Worked Non cat claims - Biohazard, vehicles damaging homes/buildings, fire, water damage - washer/tub/dishwasher/hot water heater/ toilet overflow, and Service Line claims; Obtaining the responsible party information and setting up for subrogation process
Customer Service Specialist
Allstate Insurance
01.2016 - 08.2017
- Received incoming calls from Allstate customers, third party carriers, claimants, vendors, lien holders, lawyers, and others to start the claim process
- Provided critical detailed notes to the claim: bodily injuries, citations, admission of fault at the scene, weather conditions, witnesses, and/or reporting agency to the scene
- Provided state specific information to the insured and claimant to comply with insurance regulations Explained to insureds and claimants of the expectations, overall timeframe, and next steps in the claims process
- Completed outbound calls to insureds, vendors, and/or claimants to bring existing claims to resolution
- Furnished needed claim information: claim number, claim owner, liability decisions, fax number, address, and/or etc
- Assisted vendors with state specifics for rental upgrades, rental direct billing, rental reservation transfer of location, and payments for release of vehicles
- Processed claims payment for immediate disbursement
- Retrieved needed supporting documents: car titles, declaration page, rental agreements, and etc
- Discussed ways to improve quality customer service and target goal, and provided customer feedback during daily huddles
Customer Experience Rep (Repair) CE1
Comcast
07.2015 - 01.2016
Mortgage and Fraud Specialist
Bank Industry
03.2005 - 08.2014
Skills
- Exceptional customer service
- Excellent communication skills
- Organized and Detailed-Oriented
- Strong work ethics
- Enterprise Claims Systems
- MS Office proficient
- Xactimate and Xacticontents
- Next Gen Software
Education/Certifications
- University of South Alabama - Business Administration - 2004
- Possess Independent Adjuster Licenses in at least 30 States
- State Farm Auto Adjuster's Certification and Property Adjuster's Certification
Timeline
Adjuster II - Appraisal Unit
CIS Group
04.2023 - Current
Property Claims Adjuster
E. A. Renfroe
08.2017 - 04.2023
Customer Service Specialist
Allstate Insurance
01.2016 - 08.2017
Customer Experience Rep (Repair) CE1
Comcast
07.2015 - 01.2016
Mortgage and Fraud Specialist
Bank Industry
03.2005 - 08.2014
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