Shon Hatten
Los Angeles,CA
Summary
As a Revenue Operations Specialist working in a leading provider of cloud-based software solutions for healthcare providers, I leverage my CRM expertise and analytics skills to optimize the sales cycle and enhance customer satisfaction. I have over nine years of experience in various operations roles, supporting sales, accounting, and technical teams in the e-commerce software industry.
My mission is to implement and provide the best practices to improve the organization's performance and efficiency. I have a proven track record of managing diverse projects, such as content management systems, report analytics, expense management, and market research. I am also adept at providing technical support and customer service, resolving issues and ensuring smooth workflows. I am passionate about learning new technologies and tools, and I hold a Bachelor of Science degree in Business, Management, Marketing, and Related Support Services.
Overview
14
14
years of professional experience
Work History
Revenue Operations Specialist
MODERNIZING MEDICINE / KLARA
Boca Raton (Remote) , FL
05.2022 - 03.2024
- Reduced process lags and trained team members on best practices and protocols.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Analyzed customer feedback to improve operations processes and increase customer satisfaction.
- Support and training tools like Salesforce, Outreach, Chili Piper, and Slack
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Recommended process and systems improvements such as changes to Outreach and Salesforce operations.
- Built strong operational teams to meet process and production demands.
- Served as the subject matter expert for our revenue operations technology stack (Salesforce, Outreach, Intercom, Hubspot, Asana)
- Assisted in the development, implementation, streamlining, and management of processes that enable revenue generation activities
- Customized dashboards to track usage for productivity and performance of business centers and sales teams.
- Received Salesforce Admin trailhead badges
- Created detailed documentation outlining procedures for all operations-related activities.
- Coordinated with other departments to ensure efficient operations within the SME.
Sales Operation Specialist
MAGENTO, INC
Culver City
05.2010 - 10.2017
- Managed Magento Commerce backend for orders and payments
- Reconciled daily payments received
- Processed new and renewal contracts
- Created efficient processes for payment automation
- Managed Salesforce opportunities
- Managed daily dashboard for new and renewal sales
- Processed all business contracts via Salesforce and Magento Commerce
- Ensured merchants received software
- UAT testing and additional system testing
- Proven great Customer Service/Problem Solving skills
- Submitted JIRA ticket
- Proven success in implementing and leading processes
Education
Bachelor of Science - Business Management
University of Phoenix
02.2021
Skills
- Operational Efficiency
- Cross-Functional Communication
- Project Management
- Data Management
- Training & Development
- Business Development
- Analytical Skills
- Reporting and Performance Analysis
- Planning & Organizing
- Sales Enablement
- Salesforce
- Sales Reporting
Timeline
Revenue Operations Specialist
MODERNIZING MEDICINE / KLARA
05.2022 - 03.2024
Sales Operation Specialist
MAGENTO, INC
05.2010 - 10.2017
Bachelor of Science - Business Management
University of Phoenix
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