Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Professional Development
Personal Information
Community Service
Timeline
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Shon Layson

Philadelphia,PA

Summary

I am currently a young professional pursuing full time work, looking to leverage the skills I have obtained during my collegiate and workforce experiences to gain experience in the strategic communication and/or marketing fields. I am able to complete tasks timely in both individual and team settings. I am dependable and ready to learn and grow with your company.

Overview

6
6
years of professional experience

Work History

Internal Sales Representative

Comcast, Xfinity
03.2023 - Current
  • Researched and identified possible new accounts for sales development.
  • Identified consumer interests and key market identifies for new accounts.
  • Utilized CRM software to track client interactions, resulting in better organization and enhanced customer relationship management.

Internal Sales & Service Representative

Nationwide Financial
11.2020 - 11.2022
  • Field calls for potential sales and future investments
  • Assist participants in completing necessary documents regarding distributions
  • Consistently ensure participants accounts are current and accurate.

Customer Service Representative

Buckeye Broadband
01.2020 - 10.2020
  • Assist customers via phone, web, and email with account related questions and payments
  • Direct callers to appropriate departments to assist in one call resolution
  • Open and close new lines of service in the local area.

Video Production Intern

Big Ten Network
08.2018 - 08.2020
  • Operate JVC production cameras and all related production equipment used for athletic events
  • Rotate through production, replay, scoreboard, and graphics for live programming
  • Assist the BTN team in set up, monitoring, and break down of production sets.

Reporter

The Ohio University Lantern TV
08.2019 - 06.2020
  • Provide images and media for local stories pertaining to The Ohio State University
  • Interview professors, students, and faculty
  • Edit and create imagery using Adobe Premier Pro along with Final Cut.

Student Analysis & Assessment

The Ohio State University IT Service Desk
07.2018 - 08.2019
  • Assist students and faculty in updating login credentials on the OSU server
  • Direct individuals to the proper departments and location on campus
  • Dispatch IT services to troubleshoot reported issues throughout the campus.

Education

Strategic Communication -

The Ohio State University
05.2023

Associate Degree in Social Media Marketing -

Harcum College
Bryn Mwr, PA
05.2018

Skills

  • Communication
  • Mentoring
  • Project Planning
  • Improving Efficiency
  • Social Media Marketing
  • Resource Management
  • Process Improvement
  • Adaptability
  • Conflict Resolution
  • MS Office - All products
  • Google Drive - All products
  • Spreadsheets - Excel, Google Sheets, pivot tables, macros, link to database
  • Email - Mail merge, filters, folders, rules
  • Social Media
  • Enterprise Systems

Websites

Accomplishments

Financial Dalbar Concentric Performer - Nationwide Financial 2022

Professional Development

  • Advanced Content Marketing, 2022, Nationwide Financial
  • Content and SEO Tactics, 2022, Nationwide Financial

Personal Information

Title: Strategic Communications & Social Media Marketing

Community Service

  • Assistant Track and Field Coach, Harcum College, 2022, present
  • Ohio State Fair Supervisor Volunteer, Ohio, 2021

Timeline

Internal Sales Representative

Comcast, Xfinity
03.2023 - Current

Internal Sales & Service Representative

Nationwide Financial
11.2020 - 11.2022

Customer Service Representative

Buckeye Broadband
01.2020 - 10.2020

Reporter

The Ohio University Lantern TV
08.2019 - 06.2020

Video Production Intern

Big Ten Network
08.2018 - 08.2020

Student Analysis & Assessment

The Ohio State University IT Service Desk
07.2018 - 08.2019

Strategic Communication -

The Ohio State University

Associate Degree in Social Media Marketing -

Harcum College

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Shon Layson