Shon Moore
Dallas
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction, and driving positive outcomes.
Overview
14
14
years of professional experience
Work History
CDL Truck Driver
Opulent Transport
Houston
06.2024 - 12.2024
- Coordinated efficient regional routes to avoid delays and optimize schedules.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Demonstrated time management skills, meeting delivery times with punctuality for all scheduled routes.
- Communicated effectively with dispatch/shippers regarding shipment statuses, delays, and pertinent information.
- Completed thorough pre- and post-trip vehicle inspections to ensure the proper function and safety of equipment.
CDL Truck Driver
Amazon Logistics
Houston
11.2020 - 05.2024
- Safely operated day cab and hostler truck equipment on the road and in the yard.
- Supported warehouse operations by moving trailers to appropriate dock doors for efficient loading and unloading processes.
- Conducted thorough pre-trip inspections on yard equipment, ensuring safe operation throughout shifts.
- Provided excellent customer service while interacting with drivers entering and exiting the yard.
- Monitored inventory levels in the yard, keeping track of stock movements.
- Organized trailers according to customer requirements, utilizing space efficiently.
- Followed company policies and procedures while operating motor vehicles safely on public roads.
Appointment Scheduler
Liberty National & Aderholt Insurance Agency
Atlanta
03.2020 - 08.2020
- Recruit/Screen potential interview candidates for company internal positions
- Place outbound calls daily to numerous interview candidates
- Schedule interview appointments for company director
- Utilize e-mail, voicemail, and technology systems to reach candidates
- Document all expected appointments legibly to Recruiting Management team.
Fuel Team Lead
Kroger
Atlanta
09.2014 - 03.2020
- Lead a team of five or more in daily operations, creating a teamwork environment and a customer-centric focus.
- Managed state and corporate-level monthly and annual inspections at above-district satisfactory levels.
- Achieved all monthly store product sales goals.
- Managed product stock levels, product price signage, and fuel prices to meet customer demands and expectations.
- Organized weekly team schedules.
- Resolved conflicts between customers and staff in a professional manner.
Registered Certified Medical Assistant
Southern University
Baton Rouge
01.2013 - 12.2013
- Served on Front Office as patient check-in/check-out and appointment setting
- Helped to maintain meticulous medical records, and made changes when necessary
- Served on Back Office as exam aid to Doctors’ and Nurses assisting with routine exams, room prep, IM injections, vital signs, and cultures
- Prepared blood cultures for laboratory daily pick up using phlebotomy techniques.
Cashier
Wal-Mart Stores
Baton Rouge
07.2010 - 06.2012
- Provided fast and friendly check out to customers
- Carefully processed all money transactions in fast paced environment while effectively communicating with customers
- Maintained up-to-date knowledge of all retail promotions
- Recorded and processed all orders in an organized and accurate manner
- Adhered to all safety rules and guidelines.
Education
Certificate - Class A CDL
Sage Truck Driving Schools
San Antonio, TX01.2023
Diploma - Medical Assisting
Fortis College
Baton Rouge, LA06.2012
High School Diploma -
East Baton Rouge Laboratory Academy
Baton Rouge, LA05.2011
Skills
- Customer Service
- Conflict Resolution
- Microsoft Word/Excel/Email
- Type 50WPM
- Verbal/Written Communication
- Attention to Detail
- Time management
- Stress management aptitude
- GPS technology/route planning
- Basic Equipment maintenance
- DOT Compliance
- Pre/Post trip inspection
- Safe transport practices
- Route logs-ELD/paper
Endorsments
- Tanker
- Air Brakes
- Hazmat-pending
Timeline
CDL Truck Driver
Opulent Transport
06.2024 - 12.2024
CDL Truck Driver
Amazon Logistics
11.2020 - 05.2024
Appointment Scheduler
Liberty National & Aderholt Insurance Agency
03.2020 - 08.2020
Fuel Team Lead
Kroger
09.2014 - 03.2020
Registered Certified Medical Assistant
Southern University
01.2013 - 12.2013
Cashier
Wal-Mart Stores
07.2010 - 06.2012
Certificate - Class A CDL
Sage Truck Driving Schools
Diploma - Medical Assisting
Fortis College
High School Diploma -
East Baton Rouge Laboratory Academy
Similar Profiles
Shon MooreShon Moore
Transportation Driver at Opulent TransportTransportation Driver at Opulent Transport
Michael HornMichael Horn
Owner/Operator at Opulent WashOwner/Operator at Opulent Wash
Cortney Martin BrownCortney Martin Brown
Front Desk Receptionist at Opulent DentalFront Desk Receptionist at Opulent Dental