Shon N. Smtih
Prince Frederick,MD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
To-Go Specialist
Food Lion
12.2023 - 05.2024
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Managed customer inquiries and complaints, ensuring satisfaction with prompt and courteous service.
Assistant Teacher
Annie's Early Learning Center
01.2023 - 06.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Housekeeper
Hampton By Hilton
12.2022 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Assistant Teacher
Kids Cottage Early Learning Centre
04.2022 - 11.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Sales Associate
Murphy's Gas USA
10.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Dental Sterilization Processing Technician
Clinton Braces and Invisalign
07.2021 - 08.2021
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining productivity.
- Streamlined the calibration of processing machines, ensuring optimal performance and consistent output.
Retail Sales Associate
Torrid Clothing
03.2021 - 04.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Home Care Provider
At Home Comfort Inc
12.2020 - 02.2021
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Dispatcher , Account Representative
Goode Companies Inc,
04.2019 - 11.2020
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Generated reports to track deliveries and maintain proper records and documentation.
Help Desk Agent (Tier 1)
NCI Inc.
01.2018 - 05.2018
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Compiled and accurately entered data for each customer encounter to record in system.
Education
College of Southern Maryland
La Plata, MDHigh school or equivalent -
Henry E. Lackey
Indian Head, MD06.2017
Skills
- Strong Multitasking
- Phone Etiquette
- Quick Learner
- Initiative-Taking
- Time Management
- Inventory Management
- Conflict Resolution
Timeline
To-Go Specialist
Food Lion
12.2023 - 05.2024
Assistant Teacher
Annie's Early Learning Center
01.2023 - 06.2023
Housekeeper
Hampton By Hilton
12.2022 - 01.2023
Assistant Teacher
Kids Cottage Early Learning Centre
04.2022 - 11.2022
Sales Associate
Murphy's Gas USA
10.2021 - 04.2022
Dental Sterilization Processing Technician
Clinton Braces and Invisalign
07.2021 - 08.2021
Retail Sales Associate
Torrid Clothing
03.2021 - 04.2021
Home Care Provider
At Home Comfort Inc
12.2020 - 02.2021
Dispatcher , Account Representative
Goode Companies Inc,
04.2019 - 11.2020
Help Desk Agent (Tier 1)
NCI Inc.
01.2018 - 05.2018
College of Southern Maryland
High school or equivalent -
Henry E. Lackey
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