Shona Beamish
Pocatello,ID
Summary
Patient-focused professional with experience delivering superior emergency services to patients. Poised professional with history remaining calm under pressure. BLS and CPR certified.
Overview
13
13
years of professional experience
Work History
Emergency Medical Technician
Acute Rescue And Transport
Pocatello, Idaho
08.2024 - Current
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Cleaned and sanitized ambulance and supplies between calls.
- Operated ambulance to and from scenes and emergency facilities, responding to dispatch calls for emergent medical assistance.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Documented patient assessment findings in accordance with established protocols.
- Demonstrated dedication to providing quality care through continued training and education.
- Operated specialized medical equipment such as ventilators, cardiac monitors and suction devices.
Patient Service Representative
Portneuf Gastroenterology
Pocatello, Idaho
04.2024 - 09.2024
- Maintained a clean and organized reception area.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Scanned documents into electronic health record system as needed.
- Applied HIPAA privacy and security regulations while handling patient information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
Patient Access Representative
Cheyenne Regional Medical Center - West Campus
Cheyenne, Wyoming
09.2023 - 04.2024
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Applied HIPAA privacy and security regulations while handling patient information.
- Reported liabilities and risk management concerns to supervisor for review.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Sales Specialist
Lowes Home Improvment
Farmville, Virginia
04.2022 - 10.2023
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Greeted and assisted customers to foster positive experiences.
- Posed as models for advertising, artistic creation and display of goods.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Identified customer needs by asking questions and advising on best solutions.
- Listened to customer needs to identify and recommend best products and services.
Administrative Assistant
Harvey Oaks Transport
Drakes Branch, Virginia
03.2018 - 10.2023
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Directed customer inquiries to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
In Home Caregiver
California IHSS
Sacramento, California
07.2015 - 03.2018
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting and eating.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Managed patient transportation and appointment scheduling.
- Educated patients and families on health care needs, conditions, and options.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Provided emotional support by listening attentively to concerns expressed by clients.
- Responded promptly to emergency situations in a calm manner.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Department Supervisor
Walmart
Elk Grove, California
04.2014 - 07.2015
- Assisted in budget preparation by providing cost estimates for projects.
- Worked closely with sales associates to complete tasks.
- Facilitated communication between management, staff, and customers.
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance reviews for staff members.
- Organized and completed weekly schedules to ensure each shift was adequately covered.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
Cashier
Target
Elk Grove, CA
10.2013 - 04.2014
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Administrative Assistant
Ecom Engineering Services
Sacramento, California
02.2012 - 04.2013
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Handled confidential documents in an organized fashion according to established protocol.
- Handled incoming calls and directed callers to appropriate department or employee.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed office supplies inventory and placed orders when necessary.
Education
Emergency Medical Technician Certificate - EMS
AMR
Cheyenne, WY05-2024
Skills
- Calm under pressure
- Multitasking and organization
- Critical decision-making skills
- Clear communication
Timeline
Emergency Medical Technician
Acute Rescue And Transport
08.2024 - Current
Patient Service Representative
Portneuf Gastroenterology
04.2024 - 09.2024
Patient Access Representative
Cheyenne Regional Medical Center - West Campus
09.2023 - 04.2024
Sales Specialist
Lowes Home Improvment
04.2022 - 10.2023
Administrative Assistant
Harvey Oaks Transport
03.2018 - 10.2023
In Home Caregiver
California IHSS
07.2015 - 03.2018
Department Supervisor
Walmart
04.2014 - 07.2015
Cashier
Target
10.2013 - 04.2014
Administrative Assistant
Ecom Engineering Services
02.2012 - 04.2013
Emergency Medical Technician Certificate - EMS
AMR