Shona Kistner
Hudson,FL
Summary
Proven leader with a track record of enhancing operational efficiency. Skilled in staff management and schedule optimization, coupled with exceptional customer service abilities. Demonstrated success in performance improvement and teamwork, driving significant advancements in educational and administrative settings. Expert in computer skills and data analysis, ensuring meticulous documentation and reporting.
Overview
42
42
years of professional experience
Work History
Assistant Director
Huntington Learning Center
10.2022 - 01.2024
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
Front Office Receptionist
Welch & McLoy Therapy Services
09.2019 - 08.2022
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to therapy staff.
- Collected payments, processed transactions and updated relevant records.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Completed all tasks in compliance with company policies and procedures.
Front Office Assistant
Home Instead
02.2019 - 08.2019
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Responded to inquiries from callers seeking information.
- Collected customer data from prospective clients in order to determine their health care needs and scheduled care consultations for the sales team.
- Completed reference checks for prospective applicants
- Administered drug testing for all potential employees
- Assisted new hires throughout the interview and hiring process.
- Generated and updated employee files for both the company and state.
Varying Exceptionalities Teacher
Pinellas County Schools
08.1993 - 12.2018
- Managed the special education department of teachers and teaching assistants at my assigned school.
- Mentored new teachers on best practices for working with students with varying exceptionalities, improving overall instructional quality in the school.
- Led IEP meetings to ensure effective communication between parents, administrators, support staff, and other stakeholders regarding student progress.
- Established positive relationships with students, parents, and colleagues through open communication and mutual respect, creating a collaborative educational community.
Emergency Room Registrar
Bayfront Medical Center And St. Anthony's Hospital
01.1982 - 04.1990
- Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
- Ensured patient safety by verifying identification and cross-checking information against electronic health records before registering or updating existing accounts.
- Verified insurance coverage, coordinating with insurers to ensure accurate billing information.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
- Provided compassionate support to families, addressing concerns and answering questions during their time of need.
Education
Bachelor of Science - Education
University of South Florida
St. Petersburg, FLSkills
- Customer Service
- Schedule Management
- Staff Management
- Computer Skills
- Data Analysis
- Documentation And Reporting
- Performance Tracking and Evaluation
- Teamwork and Collaboration
Timeline
Assistant Director
Huntington Learning Center
10.2022 - 01.2024
Front Office Receptionist
Welch & McLoy Therapy Services
09.2019 - 08.2022
Front Office Assistant
Home Instead
02.2019 - 08.2019
Varying Exceptionalities Teacher
Pinellas County Schools
08.1993 - 12.2018
Emergency Room Registrar
Bayfront Medical Center And St. Anthony's Hospital
01.1982 - 04.1990
Bachelor of Science - Education
University of South Florida
Similar Profiles
Sean RickmanSean Rickman
Exam Prep and Subject Tutor at Huntington Learning CenterExam Prep and Subject Tutor at Huntington Learning Center
Yanwei FengYanwei Feng
Tutor at Huntington Learning CenterTutor at Huntington Learning Center
Andrew GorzenAndrew Gorzen
Sales / Marketing Specialist at Easy A, Huntington Learning CenterSales / Marketing Specialist at Easy A, Huntington Learning Center