Summary
Overview
Work History
Skills
Timeline
Generic

Shona Williams

Cambria Heights,NY

Summary

Detail-oriented professional experienced in providing exceptional administrative and organizational support in busy office settings. Possesses excellent interpersonal skills and ability to interact with a diverse group of individuals. Proficient in current office software applications and database management.

Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.

Overview

11
11
years of professional experience

Work History

Clerical Assistant

St. Johns Episcopal Hospital
12.2022 - Current
  • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
  • Demonstrated excellent customer service skills while handling inquiries from clients and visitors.
  • Reviewed files and records to obtain information to respond to requests.
  • Greeted visitors in professional manner and provided assistance when necessary.
  • Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint.
  • Organized and maintained filing systems to ensure efficient document retrieval.
  • Supported staff by performing data entry and completing administrative duties.
  • Scanned, faxed, and filed invoices and sales receipts.

Home Health Aide

Private Care
Oyster Bay, New York
04.2023 - 06.2025
  • Support consumers with personal center goals.
  • Teaches individuals about healthy food options and assists with weekly food options.
  • Assist patient with daily appointments and advocate for patient's needs.
  • Encourage social interactions and involvement with community activities.
  • Provided emotional support and companionship to patients.

Switchboard Operator

St. Johns Episcopal Hospital
06.2014 - 12.2022
  • Identified opportunities for improvement in current processes and procedures related to telephone operations.
  • Exhibited exceptional problem solving skills by resolving conflicts between parties over phone.
  • Maintained effective customer service skills while answering high volume of incoming calls.
  • Monitored emergency and code alarms, make emergency announcements and route emergency called to appropriate location.
  • Operated telephones, switchboards, intercoms, two-way radios, and public address systems.
  • Operated paging systems to notify recipients of incoming calls.
  • Exhibited excellent organizational skills by managing multiple tasks simultaneously while maintaining accuracy in work assignments.
  • Answered over 600 calls and engaged customers with friendly, professional demeanor.

Skills

  • Personnel Scheduling
  • Record Sorting and Filing
  • Machine Setups
  • Office Machine Operation
  • Inventory Assessments
  • Scheduling and calendar management
  • Patient care
  • Patient advocacy
  • Nutrition management
  • Emotional Support
  • Meal preparation

Timeline

Home Health Aide

Private Care
04.2023 - 06.2025

Clerical Assistant

St. Johns Episcopal Hospital
12.2022 - Current

Switchboard Operator

St. Johns Episcopal Hospital
06.2014 - 12.2022

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