Shona Winkles
Trumann,AR
Summary
Compassionate and results-driven Registered Nurse with over 15 years of progressive experience in home health, hospice, and pediatric hospital settings. Known for exceptional clinical judgement, regulatory expertise, and the ability to lead multidisciplinary teams with grace under pressure, OASIS E1 trained, Medicare CoPs fluent, and passionate about mentoring clinicians to deliver compliant, high-quality care. Seeking a Clinical Manager role where leadership and heart matter equally.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Services Manager
Cross Ridge Home Health
Wynne, AR
05.2025 - Current
- Oversaw clinical operations, ensuring compliance with healthcare regulations and standards.
- Developed and implemented care plans tailored to patient needs, improving service delivery.
- Led staff training initiatives to enhance team performance and patient care quality.
- Streamlined scheduling processes, optimizing resource allocation for improved efficiency.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient services.
- Monitored performance metrics, identifying areas for improvement in service delivery.
- Enhanced staff efficiency and effectiveness through the development of comprehensive training programs and ongoing education opportunities.
Registered Nurse
St. Bernard's Home Health
Jonesboro, AR
03.2017 - 05.2025
- Managed complex home health caseload, including pediatric patients, of 30 plus patients weekly.
- Trained and precepted new hires in OASIS E1 documentation, EMR use, and CoP compliance.
- Led internal audits that improved documentation accuracy by 40% and survey outcomes.
- Helped agency to improve care plans on pediatric and adult patients using data driven research and implementing them into agency charting system.
- Exceptional at CVL and peripheral line care, including obtaining blood needed for labs.
- Motivated and driven to work independently.
Registered Nurse
St. Bernard's Hospice
Jonesboro, AR
12.2020 - 03.2024
- Provided compassionate, end-of-life care to pediatric and adult patients across home and facility settings.
- Established a flourishing pediatric hospice program and gained support from outlying pediatric hospitals.
- Collaborated closely with interdisciplinary teams to ensure symptom management and family support
- Helped revise agency pain protocols and created patient/family education guides from medication safety.
- Served as acting Clinical Manager during leadership absences and contributed to staff scheduling.
- Trained both in field and in the hospital while also taking triage calls and referrals daily and assigning teams.
Registered Nurse
St. Jude Children's Research Hospital
Memphis, TN
02.2013 - 03.2017
- Detailed and recorded patient histories in electronic medical records.
- Performed bedside bone marrow transplants on pediatric patients enrolled in hospital protocols for specific diagnoses.
- Became preceptor for new incoming nurses on unit to show correct procedures and policies for medically fragile children.
- Became certified in pediatric chemotherapy administration.
Registered Nurse
St. Bernards Healthcare
Jonesboro, AR
05.2010 - 02.2013
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs
- Administration of medication and all patient care that was assigned during shift.
- Served as charge nurse and was responsible for making the next shift's assignments based on needs of patients.
- Was named as Clinical Care Coordinator of 4 East during this time and was responsible for PCT schedules and daily patient rounding on unit.
Education
Nursing -
Arkansas Northeastern College
Blytheville, AR05-2010
Skills
- Communication skills
- Time management
- Documentation review
- Nursing
- Computer literacy
- Caregiving
- Medication administration
- Care plans
- Patient monitoring
- Customer service
Certification
- BLS
- Registered Nurse
- State of Arkansas (Active)
- OASIS E1 Trained
Timeline
Clinical Services Manager
Cross Ridge Home Health
05.2025 - Current
Registered Nurse
St. Bernard's Hospice
12.2020 - 03.2024
Registered Nurse
St. Bernard's Home Health
03.2017 - 05.2025
Registered Nurse
St. Jude Children's Research Hospital
02.2013 - 03.2017
Registered Nurse
St. Bernards Healthcare
05.2010 - 02.2013
Nursing -
Arkansas Northeastern College