Shonda Badayos
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking a position that I can offer excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Studio Manager
F45 Training
02.2023 - 10.2023
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Supervised studio staff for timely, accurate and high-quality task completion.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Organized and maintained client databases for accurate communication information.
- Implemented marketing strategies to promote studio to potential clients.
- Facilitated communication between clients, staff and vendors for smooth project processes.
- Developed and implemented strategies to increase studio visibility and reach more clients.
- Collaborated with design teams in promotional materials development to market studio activity.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Center Manager
European Wax Center
09.2022 - 02.2023
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy Wax Center.
- Managed work and performance of more than 10 employees.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Promoted positive customer experience through day-to-day supervision and management of Wax facility.
- Interacted well with Estheticians and customers to build connections and nurture relationships.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
STUDIO MANAGER
Orange Theory Fitness
08.2020 - 09.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Created policies and procedures for company and delivered company-wide training to employees
- Recruited, trained and developed high-performing and customer-focused team from scratch
- Verified that organization maintained open-door policy so employees could openly discuss ideas and make suggestions
- Recruited, trained and developed high-performing and customer-focused team from scratch
- Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth fitness operations
- Set aggressive targets for employees to drive company success and strengthen motivation
- Selected and maintained up to $60k worth of studio equipment
- Encouraged departmental employees to present positive, exemplary image to customers
SALES ASSOCIATE
Orange Theory
04.2018 - 08.2020
- Maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding accessories and proper care for merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained records related to sales, returns and inventory availability
- Managed over 30 cold calls per day
Administrative Assistant Intern
IMI INC
10.2017 - 04.2018
- Solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills
- Proficient in using independent decision-making skills and sound judgment to positively impact company success
- Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance., Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Interacted with customers by phone, email or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements.
PRESCHOOL TEACHER
The Hills Preschool
10.2017 - 04.2018
- Managed well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
- Established students to increase foundational concepts such as shapes, numbers and letters
- Gave one-on-one attention to children while maintaining overall focus on entire group
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Assisted and supervised 15 children through entire school day
Education
Associate of Arts - Business Administration
College of Southern Nevada
Las Vegas, NV05.2017
Skills
- Managing Operations and Efficiency
- Google Calendar
- Technical Proficiency Employee Coaching and Motivation
- Business Development
- Sales Expertise
- Account Management
- Customer Service
- Critical Thinking
- Coordination
- Prioritization
- Customer Relations
- Communications Support
- Customer Service and Assistance
- Facility Safety
- Advertising Initiatives
- Staff Hiring
- Personnel Scheduling
- Greet Guests
- Train Employees
- Sales Activities
- Sales Strategies
- Coordinate Events
- Clerical Support
- Coaching and Mentoring
- Customer Relationship Management
- Public Relations
- Assist Customers
- Community Organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Studio Manager
F45 Training
02.2023 - 10.2023
Center Manager
European Wax Center
09.2022 - 02.2023
STUDIO MANAGER
Orange Theory Fitness
08.2020 - 09.2022
SALES ASSOCIATE
Orange Theory
04.2018 - 08.2020
Administrative Assistant Intern
IMI INC
10.2017 - 04.2018
PRESCHOOL TEACHER
The Hills Preschool
10.2017 - 04.2018
Associate of Arts - Business Administration
College of Southern Nevada
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