S. Shonda Bamberger
Topeka,KS
Summary
Over 10 years of experience in Case Management and Public Relations, specializing in working with at-risk populations. Proficient in policy explanation, document creation, and the flexibility to work hybrid or remote. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Homeless Case Manager
Valeo BHC
- Outreach and case management for individuals with behavioral health conditions, with a caseload of 30 clients and countless homeless individuals.
- Developed and maintained community partnerships and collaborates with clinical staff to provide timely services
- Conducted assessments, treatment plans, and care coordination for clients and families.
- Participated in annual point in time count and the homeless task force.
- Utilized homeless assessment tools such as VI-SPDAT (Vulnerability Index - Service Prioritization Decision Assistance Tool).
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Mirror Inc. Work For Success Case Management
- Worked with clients who have been diagnosed with a mental illness and are either street homeless or receiving assistance through the Topeka Rescue Mission
- Attended and accompanied clients to court hearings
- Male parents with previous arrest backgrounds, low income, who are unemployed, and who are looking for work were given case management
- Assisted clients in overcoming employment difficulties by suggesting and linking them with job agencies, education resources, and substance abuse treatment programs Offered Case Management to male parents who are formerly incarcerated, low income, unemployed, and looking for work.
Family Empowerment Specialist
Community Action
04.2023 - Current
- Mentored new staff members in program procedures and innovative approaches to maximize eligibility for applicants seeking utility bill and rent payment assistance
- Successfully employed creative methods within established policies to enhance approval rates for applicants, ensuring their access to essential resources
- Maintained meticulous and timely case documentation, showcasing exceptional communication skills and attention to detail
- Designed and facilitated informative workshops to educate applicants about additional support services and funding opportunities, improving their awareness and access
- Spearheaded the creation of private cubicles equipped with PCs, enabling applicants to access emails and essential resources independently and confidentially
- Collaborated with the team to reorganize and streamline service processes, resulting in a more user-friendly and efficient experience for staff and clients.
Independent Consultant Job Coach/Vlogger
07.2017 - Current
- As a private consultant, career coaching to clients face to face and via social media
- Aids clients with showing their personal career goals and pursuing their educational needs, with excellent public speaking skills.
Highland Park Townhomes Assistant Property Manager
09.2021 - 04.2022
- Managed property operations including leasing and tenant relations, ensuring LIHTC compliance, and efficient budget management
- Resolved complaints
- Managed budgets and inspections fostered vendor relations.
Serenity Case Management Targeted Case Manager
03.2020 - 05.2021
- Created individualized service plans, coordinated and advocated for services in areas such as healthcare, housing, education, and employment
- Provided ongoing support, monitors progress towards goals, maintains accurate records, collaborated with professionals and stakeholders to improve client outcomes.
Intake and Eligibility Specialist
Community Hope, Inc
10.2014 - 11.2015
- Provided veterans with help and advocacy with property owners, community initiatives, and legal resources
- Clients were assisted in completing low-income subsidized housing/rental applications coordinated and delegated caseloads to case managers to work closely with the clients
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Develop personalized assessment tools to collect functional, psychosocial, and financial information to provide needed community resources to clients.
Armani Bail Bonds, Care Coordination
02.2012 - 10.2014
- Facilitated ready-to-work workshops and training
- Accompanied clients to court hearings; accessed municipal and county court website to view ongoing cases
- Case management for newly released and/or released offenders.
Menta Health of SE Pennsylvania, Targeted Case Manager
12.2007 - 12.2011
- Using the 'Housing First' strategy, interviewed both homeless and preventive Veterans and their families
- Worked with community partners to help reduce homelessness
- Investigated all income, birth certificates, social security documents, and property owner leases remotely and in home office
- Rectified disagreements between property owners and tenants; functioned as a liaison with property owners/municipal court
- Trained entry-level staff on policies and procedures
- The recovery model was used by providing intensive case management services to targeted homeless/incarcerated adults diagnosed with mental illness and/or substance abuse
- Work closely with local and state authorities to help clients obtain benefits (monetary/medical)
- Aided clients in gaining access to mental health care, educational and employment services.
Education
Master of Arts - Concentration on technology's impact on community conflict and resolution.
Thomas Edison State University
Trenton, NJ03.2019
Skills
- Group Therapy
- Health History Documentation
- Case Management
- Client Advocacy
- Family Education
- Records Management
- Discharge Planning
- Community Outreach
- Needs Assessment
- Referral Coordination
- Regulatory Compliance
- Performance Tracking
- Care Coordination
- Positive Attitude
- Conflict Resolution
Work History In Kansas
07/2016 - 02/2022, Pursued varied roles to expand expertise in client assessment, case planning, and stakeholder engagement, post-relocation to Kansas in 2016. Each position provided valuable experiences in social services, crisis intervention, and community outreach.
Timeline
Family Empowerment Specialist
Community Action
04.2023 - Current
Highland Park Townhomes Assistant Property Manager
09.2021 - 04.2022
Serenity Case Management Targeted Case Manager
03.2020 - 05.2021
Independent Consultant Job Coach/Vlogger
07.2017 - Current
Intake and Eligibility Specialist
Community Hope, Inc
10.2014 - 11.2015
Armani Bail Bonds, Care Coordination
02.2012 - 10.2014
Menta Health of SE Pennsylvania, Targeted Case Manager
12.2007 - 12.2011
Homeless Case Manager
Valeo BHC
Mirror Inc. Work For Success Case Management
Master of Arts - Concentration on technology's impact on community conflict and resolution.
Thomas Edison State University
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