Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Websites
Timeline
Volunteer Experience
References
Volunteer Experience
References

Shonda Childs

Denver,Colorado

Summary

To find a position where my knowledge, skills, and abilities will be used and appreciated. Seasoned Small Business Owner with 4 years of experience in operations management, business strategy, and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

Owner/Administrative Manager

2nd Chance Accessibility Plus
Denver, CO
06.2019 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Identified new opportunities for growth, expansion, and diversification.
  • Created marketing campaigns to attract new customers.
  • Negotiated contracts with vendors and suppliers.
  • Maintained relationships with existing clients by providing superior customer service.
  • Provided direction and guidance to employees.

Independent Representative

Primerica
Denver, CO
03.2021 - 03.2022
  • Conducted customer surveys to determine customer needs and preferences.
  • Maintained accurate records of all sales activities, including contacts, follow-ups, and outcomes.
  • Researched competitive offerings in the marketplace to identify opportunities for improvement.
  • Created promotional materials such as brochures, flyers, newsletters.
  • Participated in training sessions to stay up-to-date on new products or service offerings.

Administrative Assistant

Private Individual
Aurora
12.2015 - 10.2016
  • Reviewed and answered emails
  • Created documents, sometimes of a sensitive nature, using Microsoft Word.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Answered calls and made calls for medical appointments, travel, etc
  • Occasionally went on trips with him to help him understand complex issues that were difficult due to his disease.

Call Center Rep

24-7 Intouch
Aurora
10.2014 - 12.2014
  • Worked for Nintendo, answering phone calls to troubleshoot equipment issues and answering general account questions
  • Answered calls for Virgin America Airlines
  • Received kudos from customers 5 times.

Call Center Representative

Comcast
Aurora
12.2006 - 02.2008
  • Received 60-100 incoming customer calls with internet, phone, and/or cable issues
  • Performed troubleshooting steps over the phone to resolve issues
  • Set up service calls when phone troubleshooting did not resolve the issues.

Education

Associate degree in business administration -

Texarkana Community College
01.1993

Diploma -

Atlanta High School
01.1990

Skills

  • Excellent writing skills
  • Proficient, up-to-date computer skills with the most recent hardware and software, including all Microsoft Office products
  • Attention to detail and learn quickly
  • Skilled at listening and following specific directions to meet the company’s needs
  • Great at communicating with people of all abilities and cultures
  • Marketing Tactics
  • Business Management
  • Hiring and Staffing
  • Consulting
  • Staff Hiring
  • Relationship Building
  • Negotiation

Certification

  • CO Life Insurance

Languages

Spanish
Limited

Affiliations

Taking Spanish lessons to improve fluency.

Timeline

Independent Representative - Primerica
03.2021 - 03.2022
Owner/Administrative Manager - 2nd Chance Accessibility Plus
06.2019 - Current
Administrative Assistant - Private Individual
12.2015 - 10.2016
Call Center Rep - 24-7 Intouch
10.2014 - 12.2014
Call Center Representative - Comcast
12.2006 - 02.2008
Texarkana Community College - Associate degree in business administration,
Atlanta High School - Diploma,

Volunteer Experience

Court Appointed Special Advocate (CASA), Children’s Advocacy Center, Texarkana, AR, 08/1994, 04/1995

References

References available upon request.

Volunteer Experience

Court Appointed Special Advocate (CASA), Children’s Advocacy Center, Texarkana, AR, 08/1994, 04/1995

References

References available upon request.

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Shonda Childs