SHONDA CLAYTON-TURNER
Hampton,GA
Summary
Results-oriented professional with a proven track record of leading teams, consistently delivering exceptional results, and surpassing expectations. Creative and motivated leader with exceptional design and planning strengths to successfully complete complex projects. Skilled in teaching new concepts and implementing best practice strategies to drive success.
Overview
23
23
years of professional experience
Work History
TOTAL LOSS SALVAGE SUPERVISOR
GEICO
03.2018 - Current
- Review, audit, and manage claim files
- Primary auditor for payment letters and claims
- Train team of associates on the customer service protocols
- Supervise associates on phone etiquette
- Responsible for maintaining associates' timesheets
ACCIDENT TOW SUPERVISOR
GEICO
08.2014 - 03.2018
- Oversaw towing logistics
- Assumed leadership roles (supervised 12-18 associates)
- Handled associate attendance records and timesheets
- Checked calls for quality assurance
- Created systems for feedback and call assessments
- Developed training materials for new associates
- Trained new associates
PROPERTY AND CASUALTY UNDERWRITER
GEICO
08.2006 - 02.2014
- Reviewed and determined risk class factories for auto policies
- Optimized Financial Responsibly Insurance for high-risk drivers
- Devised strategies to reduce call times and handle customer complaints
- Revamped and reissuing of cancellation policies
- Led efforts to resolve customer complaints
- Issued new auto policies
PROPERTY AND CASUALTY INSURANCE AGENT
GEICO
03.2002 - 07.2006
- Processed and updated new and current insurance polices
- Provided financial and billing information packet to customers
- Reviewed cancellation policies
Education
Bachelors of Business Administration - Business Administration
MERCER UNIVERSITY
Macon, GA05-2026
Associate of Administrative Technology -
CENTRAL GEORGIA TECHNICAL COLLEGE
Macon, GA08.2006
Skills
- Team Leadership
- Team Collaboration
- Effective Multitasking
- Strategic planning
- Confidential records management
- Problem solving
- Detail-Oriented
Timeline
TOTAL LOSS SALVAGE SUPERVISOR
GEICO
03.2018 - Current
ACCIDENT TOW SUPERVISOR
GEICO
08.2014 - 03.2018
PROPERTY AND CASUALTY UNDERWRITER
GEICO
08.2006 - 02.2014
PROPERTY AND CASUALTY INSURANCE AGENT
GEICO
03.2002 - 07.2006
Bachelors of Business Administration - Business Administration
MERCER UNIVERSITY
Associate of Administrative Technology -
CENTRAL GEORGIA TECHNICAL COLLEGE
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