Shonda Crenshaw Ingram
Nashville,NC
Summary
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Healthcare professional with solid background in patient care and medical support. Proven ability to assist in various medical procedures and maintain accurate patient records. Known for effective teamwork and adaptability in dynamic healthcare environments, consistently delivering reliable and compassionate care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
LPN Correctional Nurse
IMS Correctional Health
Charlotte, NC
05.2024 - Current
- Administered medications and monitored patient responses in a correctional facility environment.
- Assisted in triaging medical emergencies, ensuring timely interventions for acute conditions.
- Conducted routine health assessments[intake]
- and sick calls
- documenting findings accurately in electronic health records.
- Verifying prescribed medications
- Order/re-order medications and supplies.
- Administer controlled narcotic and maintain count.
- Cared for wounds, provided treatments, and assisted with procedures thru sick call clinic
- Assisted with admissions, appointments, transfers, and discharges.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed patient care through closely monitoring VS such as blood pressure, Respirations and temperatures
- Obtain and monitor Blood glucose levels daily
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Offered immediate assistance in emergency situations to evaluate needs and deliver care.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Monitor compliance with safety regulations, advocating for best practices in correctional health nursing standards thru Relias
Pre-Authorization Nurse
WellCare Health Plans Inc.
Raleigh, NC
06.2022 - 06.2023
- Evaluated pre-authorization requests ensuring compliance with clinical guidelines and company policies.
- Collaborated with healthcare providers to gather necessary documentation for service approvals.
- Analyzed patient data to determine eligibility for services and initiate approval processes.
- Developed and implemented streamlined workflows to enhance efficiency in pre-authorization operations.
- Spearheaded initiatives that improved turnaround times for authorization requests, enhancing overall service delivery.
- Enhanced workflow efficiency by streamlining the pre-authorization process for both inpatient and outpatient cases.
- Reduced denials and appeals by ensuring accurate documentation and timely submission of authorization requests.
- Expedited decision-making processes by maintaining strong working relationships with insurance representatives and clinical staff members.
- Improved patient care by conducting thorough pre-authorization assessments for medical procedures and services.
- Collaborated with healthcare providers to determine appropriate levels of care and facilitate proper utilization of resources.
- Contributed to organizational cost savings through diligent review of proposed treatments against established criteria for medical necessity.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Knowledge of OIC
- use of Medical management criteria [Milliman,InterQual,
- Amysis and Aetna]
- able to work independently with very little supervision
- working from home.
LPN Charge Nurse
Harmony Park at Wilson
Wilson, NC
02.2021 - 06.2022
- Supervised nursing staff to ensure optimal patient care and adherence to clinical protocols.
- Coordinated patient assessments, treatments, and follow-up care for diverse medical conditions.
- Trained and mentored new nursing staff in clinical protocols and procedures.
- Managed medication administration processes to ensure compliance with regulations.
- Managed unit resources effectively by prioritizing tasks, delegating responsibilities, and streamlining processes for improved productivity.
- Provided compassionate care for patients with various medical conditions, including chronic illnesses, post-surgical recovery, and end-of-life hospice support.
- Served as a reliable resource for nursing staff members seeking guidance or clarification on complex clinical issues or policy matters.
- Reduced medication errors by diligently administering medications according to best-practice guidelines and following strict safety protocols.
- Maintained high standards of hygiene, infection control, and patient safety by rigorously adhering to facility policies and procedures.
- Developed rapport with patients by actively listening to their concerns and addressing any issues that arose during their hospital stay.
- Maintained medication room in full compliance with government and facility requirements.
- Monitored patient health conditions to report changes to assigned physician.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions thru
- morning staff meetings.
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
LPN Care Coordinator [call center]
AEROTEK[Mind Pathcare] Behavioral Health
10.2018 - 01.2021
- Responsibilities include: Answering inbound/outbound calls in a professional manner. Transferring of [non-narcotic] prescriptions to other pharmacies. Scheduling [Telehealth and in office] appointments. Pharmacy refills [up to a 30 day supply]. clarifications of orders. [Prior Authorizations] Hospitals[ reporting of admission /discharges] Documenting all calls {EHR and spreadsheets} Tasking providers for [narcotic refills, reporting of side effects. and medications not being effective. Possess strong verbal and written skill .Experience with crisis calls. Returning calls within [24 to 48] hour response time. Patient teaching of refill and scheduling process . scheduling or sending messages to providers through AdvancedMD/PM Works as a resource to other team members. Knowledge of HIPPA regulations Microsoft office [excel, word and outlook] Windows multitasking Zoom meetings. Requiring very little or no supervision at all. Occasionally[working remotely from home ]
LPN Charge Nurse
Carver Living Center
Durham, NC
07.2017 - 08.2019
- Administer medications, perform treatments. Supervise and delegate assignments to CNA's. Admissions. Daily skin assessment. Checking site. and placement of(G,J-tube)via Auscultation. Monitor and document intake/output. Perform Ostomy. and catheter care. Maintain and stock crash cart .Notify physician,.POA. and family members of changes in status.. Cart Audit. making sure all medications have dates on bottles. Send all expired medications back to the pharmacy. Transcribe orders. Ordering of medications and supplies. Obtain vitals and .labs. Monitor and document blood glucose. Making sure the environment is safe and secure.. Start and maintain .IV's. Assist with direct patient care. Transcribe orders. Assist with activities. Collaborate with internal departments based on residents needs. Assist with feedings ,including bolus and continuous. patient teaching . Redirection. Encourage positive behaviors , compliance and group participation. Assist with ADL's. Chart checks. Familiar with PACE ,Hospice and Optium programs.
LPN/Charge
White Oak Manor Nursing and Rehab Center
Rock Hill, SC
04.2014 - 06.2016
- Responsible for Administering and ordering of Medications and performing Treatments as ordered.. Narcotic counts. Supervise and delegate assignments to CNA's Assessments. Transcribe orders. Ordering medications for the unit. Responsible PT/OT/ST. Worked closely with dietary. Nursing documentation. Lab draws and requisitions. Monitor and report all abnormal lab results. Rounds with physicians. outside referrals. Direct patient care. Document and Monitoring of vitals signs, weights , I&O's and blood sugars . Adhere to policies and procedures. Knowledge of HIPPA and OSHA rules and regulations . Collaborating with internal and outside. Entities such as the dietary, activities and therapy department . Assist with care planning. Documenting/reporting of any and all complaints from patients and family members. Reporting to oncoming staff. patients for outpatient appointments. Assist with restorative therapy. G-Tube infusion.( continuous and bolus feedings )Care and changing of G-Tubes, Trach, Ostomy and wound care. Insertion and care of indwelling catheter. Patient/family teaching Tracking census .Contacting family representative/physician and supervisor of any changes in patient status. Care planning. Knowledge of FL2's. Electronic Medical Record.
Rep/LPN
Amerigroup
Beach, Virginia, US
04.2007 - 10.2013
- Responsibilities include day to day medical management or pre-authorization activities. Manage member's care ensuring essential, effective, appropriate, and coordinated behavioral and physical health and social services. Acts as members advocate, seeking and coordinating solutions to member health care needs. Provide telephonic advice to members. Maintains and utilizes working relationship. Knowledgeable of referrals and community resources. Adhere to all company policies concerning the preauthorization process. Utilize the application of medical management criteria or other company designated criteria such as Milliman, Interqual, Amysis and Aetna. Educate members and providers on the authorization process when indicated. Follow HIPPA guidelines. Acts as a clinical resource to other internal departments. Documents all pre-certifications and authorizations request. As well as Member encounters utilizing the appropriate systems and resources. Utilize Leadership skills for non-clinical team members Participates in quality control improvement. Strong customer service and decision making skills. Ability to provide services that deal with an individual broad spectrum of needs. Appreciation of cultural diversity and sensitivity towards target population. Provide ECF(Early Case Findings assessments. Assist Utilization reviews[BH] Case management [ Denials process,.Peer reviews...etc..] After hour pharmacy authorizations/overrides. Requiring little to no supervision as well as working remotely from home.
LPN
Correct Care Solutions (ccs)
Norfolk, VA
06.2006 - 04.2007
- Responsibilities include administering medications, patient triage, diabetic management, mental and physical assessments, detox protocols. Ordered medications and supplies. Count and distribute of narcotics. Blood pressure management. Assist physicians with exams. Nursing documentation and transcribing orders. Perform various treatments. Duties also include drawing labs and patient teaching. Sick call. Respond to any and all emergencies. Report all unusual findings to supervisor and physician. Intake. Prepare inmates medications for job release program. Collect and document all medical complaints.
LPN/Charge
Virgina Beach Psychiatric Hospital
Beach, Virginia, US
05.2002 - 02.2007
- Supervisory Responsibilities include managing and assigning mental health counselors, unit assignments, patient loads and group sessions. Responsible for patient's physical and mental assessments, admissions, discharges, counseling, and administering medications. Perform EKG's, employee/patient health screenings (i.e.; PPD's), labs, collection of specimens, monitoring of blood pressure and blood sugars. Collaborative duties include ordering medications, medical supplies, transporting, scheduling outpatient appointments, treatment and patient teaching. De-escalating techniques used daily. Assisted patients with ADL's and maintain BIRP documentation and care planning. Maintain emergency equipment, i.e.; O2 tanks, accu-check monitors and Pulse ox machine. Use of nebulizers and suction machine. Responsible for narcotics distribution and counts.
LPN
Chimney Hill Medical Assoc.
Beach, Virginia, US
12.2001 - 05.2002
- Responsibilities include urinalysis, urine drug screening, eye exams (Snellen), hearing test, PPD's and assessments. Perform physicals for public schools and employees. Assisted Physicians with GYN exams, mole removals and suturing. Administer medications, scheduled for outside appointments/referrals. Collect blood and urine for pregnancy testing and drug screenings. Coordinated Pharmacy prescription refills. Administer allergy injections and depovera shots. Start and Maintain IV's . Wound care cleaning and dressing changes. Applying splints and braces to upper and lower extremities. Collect and record patients vital signs, blood sugars, Perform treatments including [Respiratory ] Patient teaching, patient call back and telephone triage. Return patient calls In a timely manner. Nursing documentation and transcribing orders. Front office experience includes answering telephones, faxing/Copying . Patient resolution and strong customer service. Prepare /clean patients rooms. Assist with procedures.
LPN
Nurses
Richmond, VA
04.1998 - 02.2002
- Supervised Nursing Assistants (CNA's). Prepared patients for pre and post op surgery, diagnostic testing, specimen collections and inserting foley catheters. Initiated IV therapy and maintained heplocks. Assisted with ADL's, used proper mechanics while transferring patients to and from wheel chairs and stretchers. Monitored blood sugars and special diets. Charting I/O's, monitoring chest tubes, feeding tubes and Foley's. Reporting unusual findings and assessments. Admitting and discharging patients. Patient teaching and transcribing orders.
Education
LPN - Practical Nursing
Central School Practical Nursing
Norfolk, VA05-1987
Skills
- Medication administration
- Direct patient care
- Wound care
- Physical assessment
- Clinical judgment
- Diabetes management
- Documentation accuracy
- Immunization administration
- Infection control
- EMR / EHR
- Emergency response
- Patient triaging
- Behavioral assessment
Certification
CPR/AED/BLS/Adult/ April 2025 to November 2027
Timeline
LPN Correctional Nurse
IMS Correctional Health
05.2024 - Current
Pre-Authorization Nurse
WellCare Health Plans Inc.
06.2022 - 06.2023
LPN Charge Nurse
Harmony Park at Wilson
02.2021 - 06.2022
LPN Care Coordinator [call center]
AEROTEK[Mind Pathcare] Behavioral Health
10.2018 - 01.2021
LPN Charge Nurse
Carver Living Center
07.2017 - 08.2019
LPN/Charge
White Oak Manor Nursing and Rehab Center
04.2014 - 06.2016
Rep/LPN
Amerigroup
04.2007 - 10.2013
LPN
Correct Care Solutions (ccs)
06.2006 - 04.2007
LPN/Charge
Virgina Beach Psychiatric Hospital
05.2002 - 02.2007
LPN
Chimney Hill Medical Assoc.
12.2001 - 05.2002
LPN
Nurses
04.1998 - 02.2002
LPN - Practical Nursing
Central School Practical Nursing