Shonda Ewell
Pleasant Grove
Summary
Detail-oriented Administrative Assistant with a solid background in customer service and office management. Recognized for strong organizational skills and ability to improve operational workflows. Recent completion of a bachelor's degree in psychology complements a passion for effective communication and support. Committed to fostering positive workplace environments and enhancing team productivity.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Wee Care Center
Orem
06.2021 - Current
- Company Overview: Utah Valley University
- Manage registration data and documentation
- Support classroom activities and food program
- Maintain Google Docs and Box-Office systems
- Perform light cleaning and organizational tasks
- Utah Valley University
- Managed daily office operations to support early childhood education programs.
- Organized schedules and appointments for staff and parents efficiently.
- Maintained confidential records and documentation for student files.
- Assisted in coordinating events and activities for children and families.
- Communicated effectively with parents regarding program updates and inquiries.
- Facilitated training sessions for new administrative staff on policies and procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Directed customer inquiries to appropriate department personnel.
- Conducted research on various topics as requested by management.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Classroom Aide
America Reads America Counts (AmeriCorps)
Orem
08.2022 - 02.2024
- Supported second-grade students in reading and writing to enhance literacy skills.
- Monitored student behavior, ensuring a positive and engaging learning environment.
- Organized educational materials for effective lesson delivery and classroom management.
- Provided personalized educational and emotional support to foster student development.
Special Education Classroom Aide
Alpine School District
Orem
01.2021 - 05.2021
- Organized weekly art projects and led productive morning meetings.
- Prepared instructional materials and resources to enhance learning experiences.
- Assisted teachers in managing classrooms and engaging students effectively.
- Monitored student behavior, promoting positive interactions through guidance.
Classroom Aide (S.T.E.A.M. Program)
Boys and Girls Club of America
Provo
08.2020 - 05.2021
- Designed and prepared weekly projects and classroom materials for enhanced learning experiences.
- Developed educational wall art to enrich classroom environments and support teaching efforts.
- Assisted teachers in implementing instructional strategies to maximize student engagement.
Academic Coach
Utah Valley University
Orem
01.2020 - 04.2021
- Supported students on autism spectrum in enhancing academic and life skills
Library Technician
Pleasant Grove City Library
Pleasant Grove
02.2008 - 04.2021
- Facilitated access to library services and supported patrons with resource navigation.
- Assisted patrons with research inquiries and provided relevant information.
- Maintained organization of library collections and ensured proper shelving of materials.
- Trained new staff on library procedures and customer service protocols.
- Collaborated with colleagues to improve library services and operational efficiency.
- Upheld cleanliness and organization of work area at all times.
Quality Assurance Specialist
Melaleuca Co
Idaho Falls
01.2003 - 01.2005
- Oversaw packaging and shipping operations, ensuring timely deliveries.
- Conducted quality audits to verify compliance with industry standards.
- Collaborated with cross-functional teams to address and resolve quality issues.
- Trained staff on quality assurance practices and procedures.
- Developed and maintained comprehensive quality assurance protocols and processes.
- Documented anomalies while formulating error-handling procedures to mitigate issues.
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT04-2025
Associate of Science - Humanities and Social Science
Utah Valley University
Orem, UT05.2022
Skills
- Interpersonal communication
- Customer service and problem resolution
- Office equipment operation
- Data entry and filing
- Inventory management
- Multi-tasking and collaboration
- Packaging and shipping
- Quality assurance
Certification
- National Administrator Credential (NAC), 03/01/24, 03/01/26, 81112915
- Exploring Developmental Tasks of School-Age Children (Course 01), Boys & Girls Clubs of America, 10/01/20
Volunteer Experience
- Reading Tutor, Pleasant Grove Literacy Center, Pleasant Grove, UT, 02/01/15, Present, Assist children with reading and literacy development
- Community Volunteer, Tabitha's Way, American Fork, UT, Prepare food boxes and support community outreach activities
Awards
- Phi Theta Kappa Honor Society (2015-Present)
- National Society of Leadership (2015-Present)
- L.E.A.D. Program (2015-2024)
References
References available upon request.
Timeline
Classroom Aide
America Reads America Counts (AmeriCorps)
08.2022 - 02.2024
Administrative Assistant
Wee Care Center
06.2021 - Current
Special Education Classroom Aide
Alpine School District
01.2021 - 05.2021
Classroom Aide (S.T.E.A.M. Program)
Boys and Girls Club of America
08.2020 - 05.2021
Academic Coach
Utah Valley University
01.2020 - 04.2021
Library Technician
Pleasant Grove City Library
02.2008 - 04.2021
Quality Assurance Specialist
Melaleuca Co
01.2003 - 01.2005
Bachelor of Science - Psychology
Utah Valley University
Associate of Science - Humanities and Social Science
Utah Valley University
Similar Profiles
Emma ComerEmma Comer
Preschool Teacher at Wee Care CenterPreschool Teacher at Wee Care Center
Elizabeth TrainerElizabeth Trainer
Assistant Director at Nazarene Wee Care CenterAssistant Director at Nazarene Wee Care Center
Vincent MarascoVincent Marasco
Youth Summer Camp Staff Member at Wee Care Child Care CenterYouth Summer Camp Staff Member at Wee Care Child Care Center
Joshua OdenJoshua Oden
Material Handler/Forklift Driver at Hubbell PowerMaterial Handler/Forklift Driver at Hubbell Power
Alex OlsonAlex Olson
Website Developer/Sales at Own Your Own SoftwareWebsite Developer/Sales at Own Your Own Software