Shonda Gotay
Riviera Beach,FL
Summary
At Delaware North, I started as an Assistant Manager, Was given the task to open up a new restaurant and was granted a new role as new restaurant thrived well above what was expected, worked in that role for a year and was then transferred to Fort lauderdale to join their team. As I ran multiple units, I was then asked to take on the role of Assistant General Manager. I am currently working this position opening 3 brands last quarter and then moving to another location, to begin the role in another location. I have traveled to multiple airports to help cover on many occasions and fix multiple issue when they needed to turn things around for the client.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant General Manager of Operations
Delaware North
05.2013 - Current
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Implemented training programs for enhanced employee skills.
- Conducted process audits to identify areas for improvement and implemented best practices.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Evaluated department conditions and operations to determine strengths and areas for improvement.
- Planned and prepared work schedules for 150 employees to assign employees to specific duties.
- Opened multiple brand location at one opening date, hiring, training, payroll within budget.
- Helped with construction for new concepts and worked with all vendors on setting up new restaurants ordering all smallwares, assigning vendors to task within their scope
Education
Associate of Arts -
North Harris Community College
Skills
- Operational efficiency
- Scheduling coordination
- Sales support
- Workforce planning
- Customer engagement
- Operational planning
- Team building
- Employee supervision
- Operations management
- Project management
- Scheduling and coordination
- Cost analysis and savings
- Business development
- Customer service
- Problem-solving
- Time management
- Multitasking Abilities
- Excellent communication
- Reliability
- Multitasking
- Adaptability and flexibility
- Customer relations
- Effective leader
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant General Manager of Operations
Delaware North
05.2013 - Current
Associate of Arts -
North Harris Community College
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