Overview
Work History
Education
Skills
Professional Summary
Accomplishments
Work History
Personal Information
Timeline
Generic

Shonda Hampton

Charlotte,North Carolina

Overview

34
34
years of professional experience

Work History

Salon Stylist / Manager

Styles Unique
07.1989 - Current
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Handled employee scheduling and coverage needs during business hours.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Delegated workplace responsibility to appropriate staff.

Ramp Agent

Piedmont Airlines
10.2011 - 05.2023
  • Connected the aircraft's electrical power unit and hoses
  • Was in charge of loading and unloading all cargo, including luggage and freight, as well as assisting crew and passengers with bags
  • Cleaned planes between flights, sanitized lavatories, and wiped down seat trays according to company guidelines
  • Operated various types of equipment, including conveyor belts, push-back tractors, and tugs, in a safe manner
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Connected electrical power unit and hoses to aircraft.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Transferred luggage from aircraft to collection areas safely using Type equipment.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Contributed to a safer work environment by strictly following safety protocols during ramp operations.
  • Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
  • Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Education

Dudley Cosmetology University

High School
01.1987

Skills

  • Team oversight
  • Crew assistance
  • Customer service
  • Corporate policies
  • Cleaning/sanitation processes
  • Pushback and towing
  • Marshaling aircraft
  • Baggage tag checks
  • Business Strategy
  • Weight/balance loading
  • Loading and unloading
  • Cosmetology
  • Active listening
  • Professionalism
  • Sanitation practices
  • Appointment scheduling
  • Adaptability
  • Time management
  • Conflict resolution
  • Problem-solving
  • Continuing education
  • Sales abilities
  • Business Management
  • Appointment Coordination
  • Networking Expertise
  • Schedule Management
  • Quick Learner
  • Strong Leader
  • Staff Management
  • Decision-Making

Professional Summary

Dependable, committed to assisting passengers. Recognized on a regular basis for outstanding performance and contributions to the Airlines success. True team player who is always willing to go above and beyond. Individual who is energetic, detail-oriented, and people-friendly. Personable individual with 11 years of commercial aviation experience.

Accomplishments

  • Client Service - Developed long-term relationships with customers which increased repeat business.Maintained a positive dining experience for all restaurant patrons.

Work History

  • Ramp Agent, 10/01/11, Present, Piedmont Airlines, Charlotte, NC, Connected the aircraft's electrical power unit and hoses., Was in charge of loading and unloading all cargo, including luggage and freight, as well as assisting crew and passengers with bags., Cleaned planes between flights, sanitized lavatories, and wiped down seat trays according to company guidelines., Operated various types of equipment, including conveyor belts, push-back tractors, and tugs, in a safe manner
  • Salon Manager, 04/01/95, Present, Styles Unique, Charlotte, NC, Customers and I met to talk about upcoming events and style requirements., Kept track of weekly supply and inventory requirements and placed regular orders, Grew my business by focusing on providing excellent customer service, which resulted in customer loyalty and retention., Created and optimized schedules to meet coverage requirements and to effectively match employee strengths to business requirements., Scheduled employees to ensure adequate coverage during business hours., Was in charge of overseeing and managing the company's finances, cash flow, general business transactions, banking, and accounting procedures., Hired, trained, and supervised employees, Met with customers to assess their needs and make recommendations for specific services., Cleaning, doing daily inventory, and placing product orders help me keep the salon organized.

Personal Information

SHONDA HAMPTON, 1842 Aston Mill Place, Charlotte, North Carolina, 28273, US, (704) 763-1931, shondahamp1@gmail.com

Timeline

Ramp Agent

Piedmont Airlines
10.2011 - 05.2023

Salon Stylist / Manager

Styles Unique
07.1989 - Current

Dudley Cosmetology University

High School

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Shonda Hampton