Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shonda Hunte

Tampa,FL

Summary

Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Customer Service Cashier

Walmart
Tampa, FL
06.2023 - Current
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Scanned items and checked pricing on cash register for accuracy.
  • Provided excellent customer service by helping customers locate items they were looking for.

Customer Service Representative

Cirkul
Tampa, FL
01.2022 - 08.2024
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Representative

Ashley's Furniture
Tampa, FL
08.2020 - 01.2022
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Education

Associate of Arts - Accounting

Kean University
Union, NJ
06-1996

Skills

  • Payment Collection
  • Cash Handling
  • Merchandise Restocking
  • Guest Services

Timeline

Customer Service Cashier

Walmart
06.2023 - Current

Customer Service Representative

Cirkul
01.2022 - 08.2024

Customer Service Representative

Ashley's Furniture
08.2020 - 01.2022

Associate of Arts - Accounting

Kean University
Shonda Hunte