Shonda Jackson
Jacksonville
Summary
Customer Service Representative with expertise in payment processing and inventory management. Demonstrated ability to enhance customer experiences through effective communication and quality control. Proven track record in resolving complaints and coordinating equipment returns, contributing to operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Jacksonville
12.2023 - Current
- Assisted customers with rental inquiries and provided accurate service information.
- Processed rental agreements and accurately handled payment transactions.
- Coordinated equipment returns and conducted inspections for quality control.
- Managed inventory levels of moving supplies and equipment efficiently.
- Maintained a clean workspace to enhance customer interactions.
- Resolved customer complaints promptly through effective communication.
- Collaborated with departments to address complex customer issues.
- Answered inquiries regarding product selection, ordering, billing, and support.
Education
High School Diploma -
West Brook High School
Beaumont, TX05-1985
Skills
- Customer service
- Payment processing
- Inventory management
- Quality control
- Equipment coordination
- Customer relationship management
- Attention to detail
- Adaptability to change
- Punctuality and reliability
- Inbound and outbound calling
Shonda Jackson
- Self motivated individual with the desire to accel in whatever needs to be done
- Prompt and reliable
References
References available upon request.
Timeline
Customer Service Representative
Uhaul Moving And Storage
12.2023 - Current
High School Diploma -
West Brook High School
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