Shonda Johnson
Hodge
Summary
Dynamic and detail-oriented professional with extensive healthcare experience at Forest Haven Nursing & Rehabilitation Center. Proven ability in document coordination and strong customer service, enhancing ward efficiency and patient satisfaction. Skilled in data entry and task delegation, contributing to a well-organized environment and fostering positive relationships with patients and staff.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ward Clerk
Forest Haven Nursing & Rehabilitation Center
HODGE, LA
03.2024 - 03.2025
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy [Type] department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Office Assistant/Secretary's Assistant
Green Clinic
Ruston, LA
01.2024 - 06.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Medical Assistant
Centra Clinic
Houston, TX
06.2022 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Education
No Degree - MEDICAL
FLORIDA CAREER COLLEGE
Houston, TX07-2021
High School Diploma -
Leesville High School
Leesville, LA05-1998
Skills
- Strong organization
- Task delegation
- Data entry
- Healthcare experience
- Work prioritization
- Visitor directions
- Paperwork coordination
- Document coord
- Document coordination
- Customer service
- Telephone reception
Certification
I have received my Medical Assistant certification
Medical Assistant certification
I received my Medical Assistant certificate 2 years ago at Florida Career college, in Houston, TX. I remember my graduation day being one of the biggest days of my life, a huge accomplishment. I actually did an Externship at Centra clinic. Afterwards, I utilized my certificate and went on MANY job interviews and was turned down a few times, but with FAITH and PERSEVERANCE I finally was a new hire at a job I really enjoyed being at.
The plan is to always be GREAT! YOU CAN DO ANYTHING YOU PUT YOUR MIND TO!
Timeline
Ward Clerk
Forest Haven Nursing & Rehabilitation Center
03.2024 - 03.2025
Office Assistant/Secretary's Assistant
Green Clinic
01.2024 - 06.2024
Medical Assistant
Centra Clinic
06.2022 - 08.2022
No Degree - MEDICAL
FLORIDA CAREER COLLEGE
High School Diploma -
Leesville High School
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