Shonda Keys
Hattiesburg,MS
Summary
Detail-oriented Assistant Manager offering more than ten-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
24
24
years of professional experience
Work History
Manager of Digital Grocery
Walmart
10.2004 - 04.2022
- Delegated daily tasks to team members to optimize customer service and order productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Led employee performance evaluations to retain quality personnel.
- Managed and motivated 65 employees.
Sunbeam Warehouse
Sunbeam Warehouse
02.1998 - 10.2004
- Enhanced warehouse efficiency by implementing inventory management systems and automated processes.
- Reduced product damages with proper handling techniques and training for warehouse staff.
- Ensured accurate inventory counts through regular audits and meticulous recordkeeping.
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Assisted in the recruitment, training, and supervision of new warehouse employees, fostering a high-performance team culture.
- Consistently lifted materials weighing as much as 50 pounds.
Education
GED -
Pearl River Community College
Hattiesburg, MS09.2000
Skills
- Sales Monitoring
- Teamwork and Collaboration
- Training and Development
- Managing Operations and Efficiency
- Hiring and Training
- Cost Reduction
- Employee Performance Evaluations
- Task Delegation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Realized customer desires in ongoing effort to boost revenue while reducing costs.
- Promoted from Assistant Manager over General Merchandise to Assistant Manage of Digital Merchandise in less than 24-months.
- Staff of the month
Timeline
Manager of Digital Grocery
Walmart
10.2004 - 04.2022
Sunbeam Warehouse
Sunbeam Warehouse
02.1998 - 10.2004
GED -
Pearl River Community College
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