Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHONDA LAPAN

Swanton,VT

Summary

Experienced paraeducator with a strong track record at Highgate Elementary School, demonstrating quick learning ability and adeptness in fostering positive relationships with students and colleagues. Recognized for consistently embodying the school's values with a friendly and professional demeanor. Healthcare professional specializing in patient access roles, ensuring seamless admissions processes and precise data management. Proven team player with adaptability to dynamic healthcare settings, renowned for exceptional communication skills and meticulous attention to detail.

Overview

17
17
years of professional experience

Work History

Patient Access Representative

Northwestern Medical Center Inc.
12.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Behavior Interventionist

Georgia Elementary School
09.2020 - 01.2022
  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
  • Developed intervention plans based on established guidelines and individual needs.
  • Helped students build skills to navigate typical academic and social situations.
  • Advocated for additional resources and support services for students with significant behavioral challenges when needed.
  • Participated in professional development opportunities to stay current on best practices in behavior intervention methodologies.

Paraprofessional

Highgate Elementary School
10.2014 - 03.2020
  • Supervise students in classrooms, hallways, cafeteria, Playground, and gymnasium, or on field trips.
  • Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers..
  • Observe students' performance, and record relevant data to assess progress.
  • Assist in bus loading and unloading.
  • Carry out therapeutic regimens such as behavior modification and personal development programs, under the supervision of special education instructors, psychologists, or speech-language pathologists.

Daycare helper

Lil' Tots Daycare
09.2008 - 10.2010
  • Maintain a safe play environment.
  • Observe and monitor children's play activities.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Provide care for mentally disturbed, delinquent, or handicapped children.
  • Operate in-house day-care centers within businesses.
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
  • Help children with homework and school work.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.

Education

BBA - Early Childhood Education with Differentiation

Ashford University
San Diego, CA

High School Diploma - undefined

Clarksville High School
Clarksville, TN
05.2001

Skills

  • Active Listening- Ability to listen with care
  • Active Learning- Learn well from watching and listening to others
  • Handle with Cares hands on training
  • Critical Thinking- Ability to think critically on the spot

Timeline

Patient Access Representative

Northwestern Medical Center Inc.
12.2024 - Current

Behavior Interventionist

Georgia Elementary School
09.2020 - 01.2022

Paraprofessional

Highgate Elementary School
10.2014 - 03.2020

Daycare helper

Lil' Tots Daycare
09.2008 - 10.2010

BBA - Early Childhood Education with Differentiation

Ashford University

High School Diploma - undefined

Clarksville High School

Similar Profiles

CREATE PROFILE
SHONDA LAPAN