Shonda Lee
Fort Pierce
Summary
Experienced administrative and project support professional with 15+ years of expertise in accounting. Proven track record in accurately handling financial and legal information while maintaining security and dependability. Recognized for exceptional organizational skills, effective time management, and advanced interpersonal communication abilities. Demonstrates good judgment, initiative, and commitment to achieving organizational goals. Possesses expertise in a wide range of administrative and general office skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Caregiver
Doralus Healthcare
10.2022 - 12.2023
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and wellbeing
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
Amazon DSP Driver
Williams Logistics
06.2022 - 09.2022
- Delivered smiles until I relocated
Client Services OTC
CONVEY BUSINESS SOLUTIONS
11.2020 - 02.2021
- Received inbound calls from members regarding membership and benefit information on Over-the-Counter benefits
- Received inbound calls from members or their personal representatives
- Provided OTC membership details and eligibility
- Placed OTC orders for members
- Processed all member requests and responded promptly and discreetly according to HIPPA policies
- Performed other job-related duties as assigned
Insurance Specialist II
CONDUENT TPL RECOVERY, INC.
09.2019 - 05.2020
- Received correspondence and initiated claims
- Received inbound calls, faxes, and emails from potential recipients and/or their personal representatives
- Placed outbound follow-up calls to ensure satisfactory customer service and resolutions
- Opened new cases from incoming correspondence
- Determined Medicaid eligibility of individual
- Ensured all incident type and injury information where updated
- Handle correspondence received between Attorney, Insurance company, and Case Manager
- Processed all guest requests and responded promptly and discreetly according to HIPPA policies
- Performed other job-related duties as assigned
Customer Care Agent
ENTERTAINMENT BENEFITS GROUP, INC.
06.2017 - 06.2019
- Assisted guests with travel planning to include making reservations, booking tickets for various shows, events, parks
- Received inbound calls including transferred sales leads and calls from current and potential customers
- Placed outbound follow-up calls to ensure satisfactory customer service and resolutions
- Processed all guest requests and responded promptly and discreetly to guest inquiries and escalations whether written or verbal
- Accurately entered data into required computer systems according to policy and performed basic account maintenance activities
- Met Quality Assurance Requirements and other key performance metrics
- Performed other job-related duties as assigned
Legal Assistant
HYLTON, ADAMSON, WATSON, PLLC
10.2012 - 09.2013
- Maintained, reviewed, researched, and investigated all personal injury claims
- Coordinated client intake and assisted attorneys in the evaluation of cases
- Provided administrative support to attorneys
- Responsible for and managed large volume of personal injury pre-litigation cases
- Communicated with assigned Claim Representative in providing detailed and accurate updates to settle claim in a timely manner
- Researched claims to evaluate proper processing and optimal settlement; determined files needing escalation and/or requiring attorney intervention
- Ensured compliance with company and regulatory policies and procedures, applying claims settlement procedures to processing claims and payments
- Prepared and compiled demand packages to insurance adjusters
- Performed various administrative and clerical functions in support of daily operations
- Drafted correspondence, letters of protection and other legal instruments including summarizing deposition and interrogatories
Resident Assistant
04.2008 - 01.2010
- Assisted the elderly, convalescents, or persons with disabilities with daily living activities at in a healthcare facility
- Cared for and assisted clients with cognitive impairments, such as Alzheimer's
- Engaged clients through talking, walking, or playing games
- Helped clients with hygiene-related tasks, such as bathing, brushing teeth, and going to the bathroom
- Transferred clients to and from bed or wheelchair
- Completed housekeeping tasks, such as changing bed linens, laundry, and cleaning living area
- Helped prepare and served meals
Homemaker
01.2006 - 01.2008
- Relocated to Orlando, FL in 2004; stay-at-home mom with 2 infant/toddler children with health issues
Receptionist
Clayton & McCulloh
04.2006 - 05.2007
- Greeted and welcomed visitors, providing a positive first impression of the company
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
- Maintained an organized front desk area, including managing visitor sign-in process and distributing badges
- Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence
- Collaborated with other departments to ensure smooth operations and effective communication within the organization
Senior Fiscal Assistant
FSU Department of Mathematics
08.1994 - 07.1998
- Acct Payable/Receivable, Inventory, Purchasing, Contracts & Grants, Travel, HR(Faculty Appointment Papers), Provided Administrative support to Faculty and Staff when needed
Education
Certificate - Administrative Office Specialist
Winter Park Tech
Winter Park, FL01-2008
AA/AS - Accounting/Business Administration
Tallahassee Community College
Tallahassee, FL01.1998
Skills
- Customer Service and Support
- Call Center
- Data Entry
- Alzheimer's Care
- Dementia Care
- Account Management
- Caregiving
- Clerical experience
- Customer service
- Communication skills
- Microsoft Office
- Microsoft Word
- Purchasing
- Time management
Certification
- First Aid Certification, 10/01/23, 10/31/25
- Driver's License, 06/01/20, 12/31/27
- CPR Certification, 10/01/23, 10/31/25
- Property & Casualty License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Other relevant employment history
Personal Injury/Therapy-(2010-2012)
Resident Assistant- Brookdale Senior Living(2008-2010)
Receptionist- Clayton & McCulloh(2006-2007)
Homemaker- Relocated (2004-2006)
Salon Owner-Tip Top Nails/Nails by Shonda(1998-2004)
Senior Fiscal Assistant- Florida State University/Department of Math(1994-1998)
Timeline
Caregiver
Doralus Healthcare
10.2022 - 12.2023
Amazon DSP Driver
Williams Logistics
06.2022 - 09.2022
Client Services OTC
CONVEY BUSINESS SOLUTIONS
11.2020 - 02.2021
Insurance Specialist II
CONDUENT TPL RECOVERY, INC.
09.2019 - 05.2020
Customer Care Agent
ENTERTAINMENT BENEFITS GROUP, INC.
06.2017 - 06.2019
Legal Assistant
HYLTON, ADAMSON, WATSON, PLLC
10.2012 - 09.2013
Resident Assistant
04.2008 - 01.2010
Receptionist
Clayton & McCulloh
04.2006 - 05.2007
Homemaker
01.2006 - 01.2008
Senior Fiscal Assistant
FSU Department of Mathematics
08.1994 - 07.1998
AA/AS - Accounting/Business Administration
Tallahassee Community College
Certificate - Administrative Office Specialist
Winter Park Tech
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