Summary
Overview
Work History
Education
Skills
Certification
Professional Highlights
Timeline
Generic

Shonda McDowell

Reisterstown,MD

Summary

Experienced Property Manager and Real Estate Professional with over 17 years of success in leasing, marketing, team leadership, and community engagement within luxury and market-rate properties. Proven track record of turning around distressed assets, increasing occupancy, reducing delinquency, and building strong resident relationships. Recognized for award-winning performances, innovative marketing strategies, and mentoring high-performing teams. Adept in compliance, data analysis, and operations management to drive property and portfolio success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Property Manager / Transaction Coordinator

Real Estate Executives
04.2021 - Current
  • Roving Property Manager, overseeing daily operations, leasing, and staff support across multiple communities to ensure consistent performance and compliance with company standards.
  • Coordinate all facets of real estate transactions, ensuring accuracy in zoning, compliance, and documentation.
  • Manage real estate databases, keeping records current for acquisitions, dispositions, and lease negotiations.
  • Generate financial, occupancy, and portfolio performance reports to inform business strategy.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Property Manager

WPM Real Estate Management
02.2016 - 01.2020
  • Managed six luxury lease up communities over three years including retail and exceeded occupancy goals.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Designed property-specific marketing plans that boosted community exposure and leasing performance.
  • Increased social media engagement and converted online followers into qualified residents.
  • Mentored and trained leasing teams, promoting a collaborative and high-performance culture.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.

Assistant Property Manager

Kettler
05.2013 - 10.2015
  • Led lease-ups for three Class A properties (historic and new construction), consistently hitting occupancy targets.
  • Initiated partnerships with local businesses to drive cross-marketing opportunities.
  • Planned resident-focused events, improving retention and building a sense of community.
  • Trained team members on PSI and MRI systems, streamlining operational and service processes.

Education

AA - General Studies (Humanities Concentration)

Newbury College
Newton, MA

Skills

  • Property & Portfolio Management
  • Leasing & Marketing Strategy
  • Resident Retention & Relations
  • Team Leadership & Staff Development
  • Conflict Resolution & Delinquency Management
  • Budgeting & Financial Reporting
  • CRM, Entrata, MRI, PSI, and Transaction Coordination
  • Social Media & Digital Marketing
  • Compliance & Building Operations
  • Affordable Housing

Certification

  • Maryland Real Estate License
  • Public Notary – Maryland

Professional Highlights

  • Awarded “Resident Manager of the Year” for excellence in property operations and resident satisfaction.
  • Experienced in turning around distressed properties by improving occupancy and reducing delinquency.
  • Known for creative problem-solving, meeting tight deadlines, and building positive resident and vendor relationships.

Timeline

Property Manager / Transaction Coordinator

Real Estate Executives
04.2021 - Current

Property Manager

WPM Real Estate Management
02.2016 - 01.2020

Assistant Property Manager

Kettler
05.2013 - 10.2015

AA - General Studies (Humanities Concentration)

Newbury College

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