Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shonda Mckenzie

chattanooga,TN

Summary

Dynamic Shift Leader at Walgreens with a proven track record in team motivation and cash handling. Enhanced customer satisfaction through effective problem-solving and training initiatives, resulting in improved operational efficiency. Skilled in conflict resolution and sales expertise, consistently driving team performance and achieving business goals.

Overview

26
26
years of professional experience

Work History

Shift Leader

Walgreens
10.2024 - Current
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and mentored team members to enhance performance and productivity.
  • Implemented process improvements, resulting in streamlined workflows and reduced errors.
  • Resolved customer concerns promptly, enhancing overall satisfaction and loyalty.
  • Conducted performance evaluations, providing constructive feedback for staff development.
  • Collaborated with management on strategic initiatives to drive operational excellence.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Collected, arranged, and input information into database system.
  • Gathered, organized and input information into digital database.

Assistant Manager

Cato Fashions
04.2024 - 10.2024
  • Led team in achieving sales goals through effective staff training and performance management.
  • Developed visual merchandising strategies to maximize product presentation and customer engagement.
  • Analyzed sales data to identify trends and inform strategic decisions for product offerings.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Daily till counts and bank deposits, entering into back office.

Bindery Machine Operator

Arcade Beauty
02.1999 - 11.2023
  • Operated bindery machinery to execute precise cutting, folding, and binding processes.
  • Monitored production quality, ensuring adherence to specifications and standards.
  • Conducted routine maintenance on equipment to minimize downtime and enhance performance.
  • Collaborated with team members to optimize workflow efficiency and meet tight deadlines.
  • Assisted in training new operators on safe machine operation and best practices.
  • Troubleshot equipment issues promptly, reducing delays in production schedules.
  • Implemented process improvements that enhanced overall productivity within the bindery department.
  • Maintained accurate records of production runs and machine performance for reporting purposes.
  • Maintained a safe working environment by following safety protocols and guidelines for machine operation.
  • Reduced waste, adhering to recycling programs for paper scraps and other materials.
  • Minimized downtime through proactive machine maintenance and timely repairs when needed.
  • Enhanced client satisfaction by ensuring print jobs met specifications and high-quality standards consistently.
  • Contributed to employee training initiatives, sharing knowledge of best practices with new hires or colleagues unfamiliar with specific equipment.
  • Managed inventory of supplies necessary for efficient bindery operations.
  • Optimized production speed by troubleshooting technical issues promptly and effectively.
  • Developed expertise in various bindery machines including cutters, folders, and trimmers for versatility within the department.
  • Improved bindery efficiency by maintaining and calibrating bindery equipment regularly.
  • Assisted in achieving company goals through diligent work ethic and strong attention to detail in all tasks.
  • Ensured timely completion of projects by managing the workflow in the bindery department.
  • Prepared finished products for shipping according to client specifications, ensuring accuracy and timeliness of deliveries.
  • Adapted quickly to changes in job orders or schedules while maintaining productivity levels.
  • Innovated solutions for unique binding requests from clients that resulted in increased customer satisfaction.
  • Collaborated with team members for smooth transitions between printing, cutting, folding, and binding processes.
  • Lubricated, cleaned and performed minor repairs to machine parts to keep machines in working condition.
  • Used cutting machines to cut edges of carriers to appropriate size.
  • Checked all finished products to detect and correct uneven paper edges and dimensional errors.
  • Used glue machines to glue labels bindings, and backings.
  • Recorded relevant job data in daily production logs and required forms, produced activity reports and discussed production with supervisors to identify areas in need of improvement.
  • Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
  • Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.

Education

Diploma - High School

Howard School of Academics And Technology
Chattanooga, TN

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Creative problem solving
  • Team supervision
  • Conflict resolution
  • Assigning work
  • Shift paperwork completion
  • Daily workflows
  • Professional appearance
  • Operations management
  • Production reporting
  • Sales expertise
  • Shift leadership
  • Decision-making capacity
  • Multitasking Abilities

Timeline

Shift Leader

Walgreens
10.2024 - Current

Assistant Manager

Cato Fashions
04.2024 - 10.2024

Bindery Machine Operator

Arcade Beauty
02.1999 - 11.2023

Diploma - High School

Howard School of Academics And Technology

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Shonda Mckenzie