Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Shonda Miles

Shonda Miles

Baton Rouge,LA

Summary

I HAVE BEEN IN THE MAID INDUSTRY FOR MORE THAN 12 YRS, WHEN MY COUSIN DECIDED TO OPEN HER OWN CLEANING SERVICE MAGICAL HANDS CLEANING SERVICE AND MADE ME SUPERVISOR. OVER THE YEARS WHEN BUSINESS WOULD BE SLOW FOR US I PICKED UP AT HOTELS WORKING UNDER NUMEROUS SUPERVISORS. I JUST GRADUATED MY LAST CHILD FROM HIGH SCHOOL WHO ALSO HAS AUTISM WITH DEVELOPMENTAL DELAYS SO I'M CONSTANTLY ON THE GO I KNOW WHAT IT IS TO LOVE ON CHILDREN NO MATTER THEIR DISABILITY!

Overview

12
12
years of professional experience

Work History

Maid Supervisor

Magical Hands Cleaning Service
04.2012 - Current
  • Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
  • Managed laundry duties effectively, ensuring clothing items were treated according to care instructions for optimal results.
  • Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
  • Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
  • Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
  • Contributed to the creation of a positive work environment by maintaining open communication channels with colleagues and supervisors.
  • Streamlined processes for more efficient task completion through strategic planning and organization techniques.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
  • Adapted quickly to new cleaning techniques and equipment when introduced, improving overall productivity levels.
  • Assisted in the overall success of the company by actively participating in team meetings and providing valuable input on process improvements and best practices.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Demonstrated excellent customer service skills, addressing client concerns promptly and professionally.
  • Enhanced customer satisfaction by providing personalized services based on individual client preferences.

Cashier

Lillies Kitchen
12.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Hotel Housekeeper

Holiday Inn
05.2021 - 09.2022
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.

Education

Diploma -

Denham Springs High School
Denham Springs, LA
05.1998

Skills

  • Housekeeping
  • Professional Appearance
  • Organizational abilities
  • Ironing Proficiency
  • Polite communication
  • Customer Service
  • Health and safety compliance
  • Bed making mastery
  • Guest Greeting
  • Laundry Management
  • Childcare experience
  • Mopping and sweeping
  • Waste disposal
  • Grocery shopping
  • Fire Safety Knowledge
  • Elderly Care Experience
  • Ceiling fan cleaning
  • Carpet cleaning
  • Silverware Polishing
  • Window Washing
  • Deep cleaning expertise
  • Vacuuming
  • Cleaning techniques
  • First Aid Training
  • Dishwashing efficiency
  • Multitasking and Prioritizing
  • Guest Request Response
  • Commercial Cleaning
  • Interior and exterior cleaning
  • Trash Collection and Disposal
  • Heavy Lifting
  • Team Support and Collaboration
  • Kitchen Cleaning and Dishwashing
  • Cleaning bathrooms
  • Sweeping and Mopping
  • Time Management
  • Inventory Control
  • Guest Service and Support
  • Residential Cleaning
  • CDC Sanitation Guidelines
  • Deep Cleaning Protocols
  • Floor Vacuuming
  • Restroom Servicing
  • Professional and Courteous
  • Quality Control
  • Storage Area Management
  • Rug and Carpet Cleaning
  • Upholstery Cleaning
  • Ordering cleaning supplies
  • Room Maintenance Scheduling
  • Quality control guidelines
  • Stain Removal
  • Safe Chemical Handling
  • Health Standards Compliance
  • Supply Stocking
  • Restroom detailing
  • Staff Training

Timeline

Cashier

Lillies Kitchen
12.2023 - 05.2024

Hotel Housekeeper

Holiday Inn
05.2021 - 09.2022

Maid Supervisor

Magical Hands Cleaning Service
04.2012 - Current

Diploma -

Denham Springs High School

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Shonda Miles