Hi, I’m
Shonda Niewierski
Independent Travel Agent
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource position. Ready to help team achieve company goals.
Overview
28
years of professional experience
1
Certification
Work History
PeratonSan Antonio, TX
Business Operations Analyst
02.2022 - 05.2024
Job overview
- Led special and emergent projects for transition during explosive growth of company
- Administered Onboarding for 200+ personnel, across 3 locations, including many remote workers
- Improved current processes and documentation to aid in new-hire orientations
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Restructured IT Service Management workflow (through coordination with Resource Manager) within ServiceNow to create more efficient onboarding processes.
- Completed operational requirements by scheduling interviews, assigning employees to orientation courses, and assigning/monitoring completion of required training
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Work closely with seven Information Technology vendors to identify requirements for sourcing high-quality candidates.
59th Medical Wing US Air Force
Medical Program Analyst
09.2019 - 02.2022
Job overview
- Collection, analysis, maintenance, consolidation, evaluation, and processing of man-hour and associated salary for the Department of Defense (DoD).
- Enabled Commanders to standardize and optimize the management of human capital by improving decision making
- Audited over 5k timecards monthly for accuracy and timeliness to meet guidelines set forth by the Air Force
- Experienced intermediate user of Microsoft Windows 365 platform and applications
- Trained over 300 timekeepers, increasing their ability to audit timesheets of their users which led to improved metrics reported to the Commander
- Solely responsible for over 30 employees payroll and attendance, lauding praise from the chief of the program.
59th Medical Wing US Air Force
PCMH Team Lead Business Manager
11.2016 - 09.2019
Job overview
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping
- Created, managed and executed business plan and communicated DHA (Defense Health Agency) vision and objectives to motivate teams.
- Pediatric scheduling coordinator for 50 physicians/residents, 3 PCMH teams, and 2 specialty clinics
- Responsible for tracking trends which affect revenue and access to care such as provider availability, billing, and coding
- Supervised 6 front desk employees and 2 check in desks for military beneficiaries
- Attended weekly meetings with executive leadership to identify opportunities for improvement and establish milestones.
59th Medical Wing US Air Force
Executive Secretary
03.2010 - 11.2016
Job overview
- Tracked all unit suspense’s to the Wing Commander by using Task Management Tool (TMT)
- Prepared executive memos, letters, and official documentation
- Handled scheduling for Commanders calendar and prepared meeting agenda and materials.
- Promoted productivity by keeping supplies organized and well-stocked.
- Filed paperwork and organized computer-based information, while abiding by record retention policies
- Review and coordinate minutes of meetings
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for the Group Commander and team
- Timekeeper for 50+ employees in two separate timekeeping systems
US Air Force, Active Duty | Worldwide
Communications Computer Operator
03.1996 - 08.2005
Job overview
- Operated classified processing systems and transmitted classified messages in support of National defense
- Supervised 17+ airmen, providing and receiving feedback, to ensure open lines of communication
- Created/adjusted work schedule for multiple offices to ensure adequate coverage was maintained
- Assisted Japanese national employees by scheduling and teaching computer training classes for Microsoft Windows products
- Authored training plan
- Managed and inventoried equipment accounts and base network for outages.
- Alternate security manager ensuring 500+ personnel had active security clearances
- As EMSEC (Emissions Security) Manager, Completed staff visits to audit the compliance of the regulations set forth when using government systems.
Education
University of West AlabamaLivingston
Master of Business from Human Resource, Enrolled
University of Arizona, Global Campus (UAGC)San Diego, CA
Bachelor of Arts from Healthcare Administration
03.2021
Community College of The Air Force
Certificate, Medical Office Specialist, Medical Billing/Coding License, Medical Terminology, Grad.
12.2001
San Antonio College of Medical And Dental Assistants
Associates Degree from Information Systems Technology
05.2006
Skills
- Employee Timesheet Processing
- Microsoft Office Applications
- Electronic Filing System
- Process Improvement Solutions
- Administrative Management
- Customer Inquiries
- Social Perceptiveness
- Document Organization
- Training Initiatives
- Onboarding New Employees
- Performance Appraisal
- Employment Data Tracking
- Customer Experience
- Employee Orientation
- Employee Performance Management System
- Personnel Files
- Microsoft Excel
- Interpersonal Communication Skills
- Clerical Oversight
Accomplishments
- ITIL v4 Foundations (framework for IT Service Management) March 2022
Additional Information
- HONORS & AWARDS , University of Arizona Deans List University of Arizona Salute Honor Society 59 MDOG Civilian of the Year, 2020 2019 Air Force Medical Service Award winner, Civilian Category
Certification
- ITIL v4 Foundations, Axelos - Mar 2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Business Operations Analyst
Peraton
02.2022 - 05.2024
Medical Program Analyst
59th Medical Wing US Air Force
09.2019 - 02.2022
PCMH Team Lead Business Manager
59th Medical Wing US Air Force
11.2016 - 09.2019
Executive Secretary
59th Medical Wing US Air Force
03.2010 - 11.2016
Communications Computer Operator
US Air Force, Active Duty | Worldwide
03.1996 - 08.2005
University of West Alabama
Master of Business from Human Resource, Enrolled
University of Arizona, Global Campus (UAGC)
Bachelor of Arts from Healthcare Administration
Community College of The Air Force
Certificate, Medical Office Specialist, Medical Billing/Coding License, Medical Terminology, Grad.
San Antonio College of Medical And Dental Assistants
Associates Degree from Information Systems Technology
Similar Profiles
Harish BethapudiHarish Bethapudi
Data Engineer / MDM Specialist at PeratonData Engineer / MDM Specialist at Peraton
KEVIN EGGERTKEVIN EGGERT
Knowledge Management Lead Associate at PeratonKnowledge Management Lead Associate at Peraton
Thomas PetersonThomas Peterson
Lead Business Systems Analyst at PeratonLead Business Systems Analyst at Peraton
Akeem LawrenceAkeem Lawrence
Background Investigator at PeratonBackground Investigator at Peraton
Joseph LanghamJoseph Langham
Sonar Technician at United States NavySonar Technician at United States Navy