Shonda Rodriguez
Plano,TX
Summary
Detail-oriented professional with a strong background in medication administration and crisis intervention. Skilled in maintaining regulatory compliance and addressing patient needs collaboratively, committed to enhancing quality of care and safety in healthcare environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
31
31
years of professional experience
3
3
Certification
Work History
Medication Technician
The Auberge a Memory Care Community
Austin, Texas
08.2025 - 02.2026
- Administered medications to residents according to prescribed schedules.
- Monitored residents for side effects, promptly reporting changes to nursing staff to facilitate timely interventions.
- Maintained accurate medication records to ensure compliance and enhance resident safety.
- Assisted in organizing medication supplies and ensuring proper storage.
- Educated residents on medication usage and potential side effects, empowering them to manage their health effectively.
- Collaborated with healthcare team to address resident needs effectively.
- Followed safety protocols for medication handling and administration.
- Participated in training sessions to enhance medication management skills.
- Ensured that all prescribed medications were taken as ordered by physician.
- Observed and reported any changes in patient condition or behavior associated with medications.
- Maintained confidentiality of patient health information at all times.
- Monitored vital signs before administering medications.
- Adhered to HIPAA regulations when handling confidential patient information.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Lead Residential Tech
Ava Recovery Center
Buda, Texas
03.2023 - 07.2025
- Monitored client progress and communicated concerns to treatment team, ensuring timely intervention.
- Assisted clients in creating personalized recovery plans and goals, enhancing individual engagement in the recovery process.
- Provided crisis intervention support to clients in times of need.
- Ensured compliance with state licensing requirements for recovery services.
- Facilitated recreational activities designed to enhance physical health and well-being.
- Adhered to all professional ethical standards in accordance with HIPAA regulations.
- Monitored client progress and provided actionable feedback to clinical staff, facilitating informed adjustments to treatment plans.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Worked with social workers to coordinate patient care.
Assistant Manager
West Bay Residential Services
Cranston, Rhode Island
12.2018 - 07.2023
- Collaborated with healthcare professionals to coordinate client services.
- Monitored and documented client progress and behavioral changes to support tailored care plans.
- Trained new staff on caregiving techniques and agency policies.
- Ensured a safe and clean environment for clients at all times.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted in managing daily operations and staff scheduling to ensure efficient service delivery.
- Coordinated training sessions for new staff on company policies to enhance team competency and compliance.
- Maintained payroll information to support accurate employee compensation.
Residential Coordinator
MAB Community Services
Westwood, Massachusetts
03.2015 - 02.2018
- Developed personalized support plans tailored to individual client needs.
- Monitored daily activities for adherence to organizational policies and procedures.
- Supervised direct support staff to ensure quality care and compliance.
- Coordinated schedules and assignments for team members and clients.
- Facilitated communication between clients, families, and support teams.
- Monitored client progress and adjusted care plans as needed.
- Conducted performance evaluations for direct support staff members.
- Managed budgets and resources to optimize program operations.
- Maintained accurate records of all services provided to clients.
- Performed periodic assessments of clients' progress towards goals set by the team.
- Facilitated regular meetings with staff to uphold quality standards and address concerns.
- Provided guidance to direct support staff on a daily basis.
- Coordinated transportation services for clients as needed.
- Assisted in developing budgets and monitoring expenditures.
- Facilitated communication among staff members regarding client issues or concerns.
- Monitored compliance with applicable regulations, policies and procedures.
- Took action based on reviewed incident reports.
- Developed, implemented and evaluated individual service plans for clients.
- Assisted with the development of new programs and services for clients.
- Participated in program planning activities including goal setting, objectives and evaluation criteria.
- Oversaw training of staff in client care techniques and safety procedures.
Mental Health Technician
Memorial hospital / Psychiatric Unit
Pawtucket , Rhode Island
10.2012 - 12.2017
- Documented client progress and communicated significant changes to supervisors, enabling timely interventions.
- Facilitated recreational activities to enhance client engagement.
- Maintained a safe and clean environment for all clients.
- Monitored individuals' behaviors and documented observations, informing supervisors of critical changes or concerns.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Administered medications according to care plans and instructions.
- Assisted individuals in learning and developing new skills.
- Built strong, trusting rapport with patients, enhancing comfort and quality of care.
- Used approved crisis intervention techniques in emergency situations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Charted on each patient daily.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Treated clients and families with respect and dignity.
- Assessed patient progress and reported changes to supervising physician.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Behavioral Health Technician
Youth Services International - YSI
Providence, RI
06.2010 - 07.2012
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Conducted client rounds to check on residents.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Learned specialized behavior approaches to implement behavioral strategies.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Administered patient medications and tracked dosages.
- Treated clients and families with respect and dignity.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Counseled and mentored clients on substance use and life choices.
- Organized recreational activities to assist in patient recovery.
- Charted on each patient daily.
Assistant Special Education Teacher
Providence School Department
Providence, Rhode Island
04.1995 - 06.2010
- Collaborated with teachers to develop individualized education plans that address each student's unique needs.
- Supported classroom management to create a positive learning environment.
- Implemented instructional strategies to enhance student engagement and participation.
- Monitored student progress and delivered actionable feedback to lead teachers to support instructional adjustments.
- Facilitated small group activities to support diverse learning needs.
- Engaged with parents to discuss student behavior and academic performance, fostering a supportive home-school partnership.
- Implemented behavior management strategies in order to maintain a safe learning environment.
- Worked closely with school psychologists, counselors, social workers, speech and language pathologists, audiologists and other specialists to provide a comprehensive program for each student's unique needs.
- Assisted in the development of IEPs for special education students.
- Reported on IEP progress to inform educational planning.
Education
High School Diploma -
CCRI
RI04-1995
Skills
- Medication administration
- Regulatory compliance
- Patient care
- Crisis Prevention Intervention
- Privacy and confidentiality
- Problem solving
- Effective communication
- Behavior management
- Intellectual disability care
Certification
- CPI -CRISIS PREVENTATION INTERVENTION
- BLS-BASIC LIFE SUPPORT
- LTCR -NURSE AIDE TRAINING{NATCEP) PROGRAM, TEXAS HEALTH and HUMAN SERVICES
Timeline
Medication Technician
The Auberge a Memory Care Community
08.2025 - 02.2026
Lead Residential Tech
Ava Recovery Center
03.2023 - 07.2025
Assistant Manager
West Bay Residential Services
12.2018 - 07.2023
Residential Coordinator
MAB Community Services
03.2015 - 02.2018
Mental Health Technician
Memorial hospital / Psychiatric Unit
10.2012 - 12.2017
Behavioral Health Technician
Youth Services International - YSI
06.2010 - 07.2012
Assistant Special Education Teacher
Providence School Department
04.1995 - 06.2010
High School Diploma -
CCRI