Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Affiliations
Timeline
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Shonda Rubin

Lafayette,LA

Summary

Adept at managing office operations and coordinating with utility companies, I significantly enhanced efficiency at AT&T. Skilled in Microsoft Office and GA811, my resourcefulness and strong interpersonal skills ensured seamless project execution and staff support. Achieved commendable performance metrics through effective communication and meticulous attention to detail.

Overview

26
26
years of professional experience

Work History

Office Assistant-BSW

AT&T
Lafayette, LA
02.2020 - Current
  • Performs varied duties, such as mapping locations and inputting tickets for buried service wire and I&M technicians.
  • Coordinate location property markings with external utility companies to prevent damage to wires and pipelines.
  • Responsibilities include locating to 811 in Louisiana, Mississippi, Alabama, Georgia, Kentucky, Tennessee, North Carolina, South Carolina, and Florida.
  • Build and cancel tickets.
  • Handles inbox requests.
  • Also, Relief Supervisor (responsible for overseeing and ensuring workload is handled, and providing support to peers as needed) in the absence of the 1st level supervisor.
  • Maintains satisfactory performance measurements.
  • Training Lead: gain access for new employees for all systems.
  • Caps Vouchers.
  • Ingot Vouchers.
  • Ariba

Office Assistant-Construction

AT&T
Baton Rouge, LA
09.2018 - 03.2020
  • Responsibilities- Overtime Equalization report, Attendance report, vacation for techs, Elink pay bills, Vouchers for 10 managers (CAPS)
  • Order supplies
  • Caps Vouchers
  • Fleet management
  • Coordinated travel and lodging accommodations for loaned techs
  • MOOSE
  • Pay bills for department
  • Run different reports for manager
  • Assign PLE classes
  • Facilitated communication within the office and with external partners.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Completed and mailed contracts, invoices or checks.
  • Monitored office supply stock levels and placed timely orders for replenishment.

Office Assistant-BSW

AT&T
Lafayette, LA
02.2006 - 09.2018
  • Performs varied duties, such as mapping locations and inputting tickets for buried service wire and I&M technicians.
  • Coordinate location property markings with external utility companies to prevent damage to wires and pipelines.
  • Responsibilities include locating to 811 in Louisiana, Mississippi, Alabama, Georgia, Kentucky, Tennessee, North Carolina, South Carolina, and Florida.
  • Build and cancel tickets.
  • Handles inbox requests.
  • Also, Relief Supervisor (responsible for overseeing and ensuring workload is handled, and providing support to peers as needed) in the absence of the 1st level supervisor.
  • Maintains satisfactory performance measurements.
  • Training Lead: gain access for new employees for all systems.
  • Caps Vouchers.
  • Ingot Vouchers.
  • Ariba

Office Assistant-WMC

AT&T
LAFAYETTE, LA
10.1998 - 02.2006
  • Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
  • Facilitated communication within the office and with external partners.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Supported the planning and execution of corporate events and meetings.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Completed and mailed contracts, invoices or checks.

Education

Diploma -

Comeaux High School
Lafayette, LA

Psychology

University of Louisiana
Lafayette, LA

Skills

  • Microsoft Office
  • GA811
  • MS811
  • AL811
  • TN81
  • KY811
  • LA811
  • NC811
  • IDS
  • Force
  • ABWS
  • Where’s my Tech
  • Appointment Scheduling
  • Email Communication
  • Telephone Communication
  • Mail handling
  • Event preparation
  • Scheduling
  • Supply restocking
  • Meeting planning
  • Strong interpersonal skills
  • Invoice processing
  • Filing and data archiving
  • Verbal communication
  • Supply management
  • Mail management
  • Document management
  • Positive attitude
  • Resourceful
  • Staff management
  • Office equipment maintenance
  • Travel arrangements

Leadership Experience

  • President Telecomm Pioneers, Evangeline Council
  • Vice President Telecomm, Evangeline Council Chapter of Louisiana
  • Member at Large, Evangeline Council
  • Network president-Baton Rouge chapter

Communication Skills

I have a take charge Personality, and able to work in a fast-paced environment. Able to communicate with all levels of management.

Affiliations

  • Pioneer president
  • Louisiana Chapter24 member at Large
  • The Network-President
  • Volunteer of the year
  • YouDeserve

Timeline

Office Assistant-BSW

AT&T
02.2020 - Current

Office Assistant-Construction

AT&T
09.2018 - 03.2020

Office Assistant-BSW

AT&T
02.2006 - 09.2018

Office Assistant-WMC

AT&T
10.1998 - 02.2006

Diploma -

Comeaux High School

Psychology

University of Louisiana
Shonda Rubin