Shonda Simmons
El Cajon,CA
Summary
Dynamic Residential Home Manager at Home Of Guiding Hands, skilled in care planning and crisis intervention. Enhanced resident satisfaction through personalized care plans and innovative programs, achieving improved retention rates. Proven ability to train and mentor staff, fostering a collaborative environment that prioritizes health and safety.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Residential Home Manager
Home Of Guiding Hands
05.2021 - Current
- Supervised daily operations to ensure compliance with regulatory standards and quality care.
- Developed individualized support plans for residents, enhancing their quality of life and personal development.
- Trained and mentored staff on best practices in resident care and crisis management techniques.
- Coordinated interdisciplinary team meetings to foster collaboration among healthcare professionals and enhance service delivery.
- Implemented innovative programs focused on skill development, promoting community engagement for residents.
- Conducted regular evaluations of service effectiveness, identifying areas for improvement in operational efficiency.
- Established strong relationships with families and stakeholders, ensuring transparent communication regarding resident progress and needs.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
- Boosted resident retention rates by consistently delivering exceptional care tailored to individual needs.
- Improved resident satisfaction by implementing personalized care plans and regular evaluations.
- Collaborated with healthcare professionals to create comprehensive care plans for each resident''s specific requirements.
- Streamlined daily operations by establishing efficient processes for staff scheduling, inventory management, and administrative tasks.
- Developed strong relationships with residents'' families, promoting open communication and trust.
- Implemented safety measures to minimize risks, maintaining a secure living environment for all residents.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Behavior Coach
Uneyway
01.2008 - 09.2020
- Assisted in developing behavior intervention plans for clients based on individual needs.
- Observed and documented client interactions to identify behavioral patterns and triggers.
- Collaborated with multidisciplinary teams to implement effective behavioral strategies.
- Supported clients in setting achievable goals to promote positive behavior changes.
- Engaged clients in skill-building activities to enhance social interactions and communication.
- Provided feedback to supervisors regarding client progress and challenges encountered.
- Participated in training sessions to enhance knowledge of behavioral techniques and best practices.
- Maintained accurate records of client sessions and interventions for compliance purposes.
- Reduced classroom disruptions by providing one-on-one coaching sessions for students struggling with behavioral issues.
- Conducted workshops on classroom management and conflict resolution for fellow educators, strengthening their ability to handle challenging situations.
- Implemented positive reinforcement strategies within the classroom setting to encourage desired behaviors and discourage negative ones.
- Promoted emotional regulation skills through mindfulness exercises and stress management techniques during coaching sessions.
- Developed data-driven action plans based on student performance trends, ensuring targeted interventions for greatest impact.
- Served as a liaison between students, families, teachers, and administrators to coordinate support services related to behavioral health concerns.
- Improved student behavior by implementing tailored coaching strategies and interventions.
- Acted as an advocate for students with behavioral needs, ensuring appropriate resources and supports were available to facilitate their success.
- Provided ongoing communication with parents and guardians regarding student progress, promoting a collaborative approach to behavior improvement.
- Assessed individual needs to create personalized plans for behavior improvement in students.
- Managed caseloads effectively while maintaining detailed records of interventions and progress updates to track outcomes over time.
- Mentored new Behavior Coaches, sharing insights and strategies to foster their growth in the role.
- Facilitated group activities focused on social skills development, fostering improved peer interactions among students.
- Evaluated student progress through regular assessments, adjusting coaching approaches as needed for optimal results.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Supported individuals dealing with mental health and emotional issues.
- Adapted counseling techniques to best suit individual needs of each client.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
No Degree - Health Administration
Ashford University
San Diego, CA09-2015
High School Diploma -
Monte Vista High School
Spring Valley, CA06-2000
Skills
- Health and safety
- Community resources
- Care planning
- Medication management
- Scheduling
- Staffing
- Person-centered care plans
- Resident assessment
- First aid training
- Childcare experience
- Crisis intervention
- Employee scheduling
Certification
- Pro Act Training - 3 days of training
- First aid CPR (infants, child, and adults) Training - 2 day course
- Medication Training - 8 hour course
- DSP 1 and 2 Training - 40 hour course
Timeline
Residential Home Manager
Home Of Guiding Hands
05.2021 - Current
Behavior Coach
Uneyway
01.2008 - 09.2020
No Degree - Health Administration
Ashford University
High School Diploma -
Monte Vista High School