SHONDA L. THOMPSON
Hutto,TX
Summary
- It is obtaining a challenging position that will utilize extensive background and knowledge within the customer relations career field and innovation with upcoming new technology.
- Quality customer service/communication skills.
- Current Microsoft Office applications experience.
- Experienced with Windows XP and Windows 7.
- Microsoft Suite proficient
- Strong proficiency in accounting.
- Fantastic critical thinker with great memory and efficient organization of vast amounts of data. Great at performing internal audits, conducting investigative reporting, and transcribing information.
- Proficient at problem-solving and verifying resident information.
- Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Certification Specialist/Property Manager
Leading Edge Personnel/City of Austin HACA
02.2017 - Current
- Managed and motivated employees to be productive and engaged in work to accomplish multiple tasks within established timeframes. Resolved staff member conflicts by actively listening to concerns and finding appropriate middle ground while monitoring daily activities to maximize agility and performance.
- Communicate with HACA residents and external contacts to obtain information including receiving, reviewing, and evaluating all documentation involving all certifications to ensure proper documentation for eligibility under appropriate HUD (PIH and Multifamily), IRS, TDHCA, and HACA rules and policies. Calculates income, assets, expenses, and deductions following HUD, TDHCA, IRS, and HACA policies. Enters and maintains tenant data in Yardi, Elite, CMTS, and TRACS software databases.
- Monitors regular TRACS and PIC submissions and assists in clearing errors.
- Submits and documents special claims and prepares Repayment Agreements following HUD regulations.
- Maintains working knowledge of federal, state, local, and HACA regulations and requirements about Public Housing programs.
- Assist in monitoring trends of non-compliance, and implementation of staff training and departmental procedures to address noncompliance and/or implementation of best practices.
Licensing Specialist
DHI Mortgage Company/Workway Staffing
05.2016 - 09.2016
- Completion and submission of all Mortgage Lending License Applications and renewals for branches and individuals.
- Maintain relationships with management and origination personnel and act as an information resource for new and existing licensees.
- Register, track, and maintain Education requirements and completion for licensed Mortgage Loan Originators
- Respond to requests for regulatory examinations, gather and provide all documents requested, receive exam results, and reply accordingly
- Review pending legislation and Agency changes, advising of impacts and ensuring compliance with all new licensing regulations
- Prepare and submit annual eligibility certification reports & fiscal year-end reports to FNMA, Freddie Mac, FHA, HUD, and all state licensing agencies
- Maintain Mortgage License data in all systems and matrices.
Specialist IV/Claims Administrator
OneWest Bank/Randstad Staffing
03.2013 - 05.2016
- Research, correct, and submit reverse mortgage claims for investors
- Correct rejected claims through Housing Urban Development (HUD)/Servicing Technology on Reverse Mortgage (STORM) automated website
- Apply policies and procedures to vendor claims to be submitted for review through quality correction advisors
- Review various sale claims for accuracy within HUD guidelines for payment
- Submit reviewed claims for immediate sale of home properties
- Quality control for other team members before submission to HUD
- Trained several team members in their positions to submit claims.
Administrative Assistant IV/Accountant II
Department of Aging & Disability Services
08.2006 - 03.2013
- Monitor, research, analyze, and correct service authorizations and supporting records by applying appropriate Long Term Care policies and procedures.
- Maintain computer files for all Long Term Care programs.
- Serve as statewide contact for The Department of Aging and Disability regional and state office program staff, providers, and third-party Medicaid billers.
- Communicate appropriate Long Term Care policy and procedure to inquiring providers regarding rejected claims and incomplete client files.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Certification - Administrative Assistance And Medical Assistant
Southern Careers Institute
Austin, TX09.1997
Skills
- Training Delivery
- Multitasking Abilities
- Organizational Skills
- Conflict Resolution
- Decision Making
- Project Management
- Customer Service
- Problem Solving
- Process Improvement
- Investigative Reporting
- Fraud Investigation
- Reporting Management
- Employee Relations
Volunteer Experience
Hendrickson High School Band, Pflugerville, TX, Co-Chair over Concession Stands, Coordinated fellow parents to take shifts at the home games in the concession stand. Enabled parents to enjoy half time show of the band by enlisting other volunteers to cover shifts for half time. Quality control over food, drinks, candy, etc. to ensure proper quantity and quality was being delivered to customers. Enlisted vendors to provide goods to the concession stand to be sold and make a profit going toward band necessities. Ordered and restock concession stand for the next game as well as for the partnered middle school when necessary for their use
Timeline
Certification Specialist/Property Manager
Leading Edge Personnel/City of Austin HACA
02.2017 - Current
Licensing Specialist
DHI Mortgage Company/Workway Staffing
05.2016 - 09.2016
Specialist IV/Claims Administrator
OneWest Bank/Randstad Staffing
03.2013 - 05.2016
Administrative Assistant IV/Accountant II
Department of Aging & Disability Services
08.2006 - 03.2013
Certification - Administrative Assistance And Medical Assistant
Southern Careers Institute
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