Shondale Bennett
Hampton
Summary
Strategic, creative, and forward-thinking warehouse management professional offering a strong background in operations with passion for leading operational teams toward success. Proficient in using independent decision making skills and sound judgement to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Operations Manager
GXO Logistics
04.2022 - Current
- Utilized data analytics to identify trends, improving decision-making.
- Managed and archived quality documentation and participated in internal external quality audits.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Updated quality control SWI, training methods, and continuous improvement procedures to meet compliance requirements.
- Increase and maintained VOC from 85% to 99.01% for four consecutive Quarters.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Analytical Skills: Ability to assess data, identify trends, and make data-driven decisions.
- Problem-Solving Skills: Quick thinking and ability to resolve operational issues.
- Leadership & Communication: Strong leadership and Interpersonal communication skills for managing teams.
- Knowledge of Logistics Software: Familiarity with tools like SAP, Oracle, or transportation management systems (TMS)
Sr. Operations Manager
Kenco Logistics, General Mills
01.2018 - 07.2022
- Manage all daily warehousing activities in both inbound and outbound areas of operations for 1.5 million sq ft building of General Mills DC
- Develop and create vision that follows organization's guiding principles. Assist with establishing key performance indicators in order to define success.
- Promoted professional development, enhance cross-team collaboration, and built to culture of performance excellence by delivering hands on leadership to multidisciplinary teams.
- Openly communicate and empower by motivating, developing and training multiple shifts of over 50+ associates.
- Ensure that all shifts maintain high productivity across entire operation.
- Drive accountability in all departments across multiple shifts, to ensure that entire team works in unison.
- Create workplace atmosphere where all employees feel ease and motivated to work.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Allocated resources to planned programs according to business objectives.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided leadership for continual management and employer training initiatives.
Sr. Operational Supervisor
Saddle Creek Corporation
01.2005 - 01.2018
- Managed cross docking inbound and outbound food logistics. Passing A.1.B.7 off consecutive years. Monitor inbound loads for first efficient load rates in 780k sq ft.
- Motivated and trained employees to maximize team productivity, ISO audits, food safety, OSH HACCP support programs.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Warehouse Oversee outbound loads to ensure proper pallet loading to avoid overweight OS&D's, Work with ISO, EXE, Red Prairie and Trans place Lead and develop up to thirty-one direct reports Maintain safe work environment while exceeding company productivity standards Commit to safety regulations and company safety rules and ensure these are carried out by all employees, set goals and reviewed employee productivity.
Skills
- Resource Management
- Activity Based Solutions
- Creative Supply Chain Solutions
- Financial Budgeting and Forecasting
- Customer Satisfaction and Engagement
- Talent Management and Development
- Operations and Project Management
- Process Improvement
- Kaizen/Lean Warehousing
- SAP/WMS/LMS
- Training Program & HR Modeling
- Profit Loss & Potential Risk Assessment
- High Tolerance Measurement
- Operational Logistics
- Single Double Forklift
- Pallet Jack
- Cherry Picker
- Slip Sheets
- Claw Machine
Accomplishments
- OSHA Record documentation Incident Investigation Material Handling Equipment Certified for all equipment encompassed in operation Managed all training programs Excellent management skills and ability to resolve conflict by coaching, and disciplining employees, planning, monitoring, and appraising job results. Arranged new load formats for easier off loads. Maintain clean, organized warehouse that allows for better more efficient audits and physical inventory counts exceed reliability standards through hands on coaching and training knowledge of OSHA regulations and Basic knowledge of DOT regulations.
- Create training schedule that decreased attrition rates of employees
- Raised Supervisors and Employee's awareness of more effective processes and procedures.
- Develop templates and strategies that increased productivity by record numbers.
- Managed processes including hiring, training, supervising, scheduling, and evaluating staff of many employees and lead persons strong organizational skills with the ability to work on multiple projects simultaneously.
- Proven project management skills.
- Advanced knowledge of PC operations (Microsoft Excel & Word Red Prairie User Interface)
- Distinct opportunities of hiring, training, motivating and developing a crew of 100 plus employees.
- Managed team of 4 Managers & 8 Supervisors, 240 associates and 6 yard jockeys.
Timeline
Operations Manager
GXO Logistics
04.2022 - Current
Sr. Operations Manager
Kenco Logistics, General Mills
01.2018 - 07.2022
Sr. Operational Supervisor
Saddle Creek Corporation
01.2005 - 01.2018
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