Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Shondale Luckett

Pickerington,OH

Summary

Battle-Tested administrator in both the server and network domains. Innovative thinker with a track record of making processes more streamlined by being able to look at the bigger picture and break an issue down into its key components. Life long learner dedicated to improving himself and the environments he finds himself in.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cloud Engineer

Insight Global
01.2025 - Current
  • Created custom Powershell scripts to create, maintain, and migrate Hyper-V VMs within Azure and on-premise.
  • Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
  • Migrated 524 on-prem Hyper-V VMs to Azure with less than 2 hours total downtime over the span of 2 months
  • Worked closely with end users and customers resolving migration and virtual machine related issues.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.

Network and Systems Administrator

Zenni Optical
06.2024 - 01.2025
  • Created and executed the implementation full automation of onboarding and offboarding of employees in Google Workspace in JSON
  • Developed and coordinated the plan to move all critical infrastructure from 1Gb switches to 10Gb switches during production hours resulting in less than 30 seconds of downtime.
  • Developed system for quickly configuring Symbol, Mindeo, and Honeywell scanners in bulk and deploying them in production with less than a three minutes turn around time.
  • Performed software installations and upgrades to UNIX and Windows operating systems.
  • Installed and managed Crowdstrike anti-virus solution across 9000 managed devices. Through JSON automated the process of pulling the Crowdstike logs and assigning the threat values and exporting them to a an Excel file to our security team.
  • Designed and managed JIRA workflows spanning 14 teams. Created automation process to automatically assign tickets to correct users within those 14 teams.
  • Designed the system of moving all AD/Azure objects from Microsoft to Google Workspace platform with minimal service interruptions.
  • Spearheaded project to install MDM software on all company devices, including remote users, within one week with negligible disruption to users.
  • Worked as part of a two man team to design network plan for a new facility that when implemented would seamless integrate with existing infrastructure.
  • Managed multiple VPN groups for worldwide users to connect , without interruption, to any company own network.
  • Created and documented the disaster recovery process of restoring a critical physical server from Veeam to Hyper-V virtual machine.
  • Implemented role based access and two factor authentication company wide to increase cyber security posture.
  • Installed and configured Wireless Access Points through company location and configured a central Ubiquity management system for those access points.
  • Remotely preformed software updates on critical servers in the Philippines during production hours. Developed the system cause minimal downtime resulting in zero lost productivity.
  • Configured over 60 SSO integrations within Google Workspace and automated the process to remove offboarded users from applications without SSO through JSON
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Analyzed and resolved complex project server issues and worked on large enterprise and business-critical applications.

Cyber Systems Operation Lead

United State Air Force
03.2021 - 09.2024
  • Created new standard operating procedures (SOPs) for the vulnerability assessment resulting in the discovery and remediation of 70k vulnerabilities that were previously unknown.
  • Virtualized all critical server infrastructure ensuring that 24/7 operations would always be available.
  • Identified the cause of a catastrophic outage that caused over 25k systems to go offline after working hours. Created and implemented the solution promptly resulting in zero hours of lost productivity for users.
  • Subject Matter Expert on vulnerability management for 75-man networking team. Led and trained 6 personnel on proper vulnerability management procedures leading the discovery and remediation of 125k vulnerabilities within a 6 month period
  • Led project to migrate layer 3 switches from using EIGRP to OSPF to integrate Dell Switches into existing Cisco infrastructure.
  • Managed DoD level VPNs for users to connect worldwide at anytime to maintain 24/7 operations
  • Identified and resolved network congestion issues and bottlenecks.
  • Developed and documented network policies, procedures and standards.
  • Developed and successfully implemented plan to restore all physical servers to VMware virtual machines. Seamlessly virtualized all server infrastructure and used old hardware to train 120 junior IT administrators
  • Subject Matter Expert on Security Technical Implementation Guides and successfully automated process using software like SteelCloud ConfigOS
  • Created PXE server Windows 10 baseline allowing for junior IT admins to immediately create machines that were already patched and ready to push out to end users.

Education

Associate of Applied Science - Computer Information Systems

Community College of The Air Force
03-2024

Skills

  • IT procedure development
  • Program installations
  • Active directory
  • Technical support
  • Network performance monitoring
  • Network protocols
  • Server and system administration
  • QA tools
  • Incident response management
  • Vulnerability assessment
  • PowerShell
  • Disaster recovery

Certification

  • CompTia Security Plus - September 11, 2021
  • Tines Core Certification, Tines - September 9, 2024
  • Tines Advanced Certification, Tines - September 17, 2024
  • Cisco Certified Network Associate (CCNA), Cisco Systems - January 10, 2025

Software

Atlassian Suite (Jira)

Timeline

Cloud Engineer

Insight Global
01.2025 - Current

Network and Systems Administrator

Zenni Optical
06.2024 - 01.2025

Cyber Systems Operation Lead

United State Air Force
03.2021 - 09.2024

Associate of Applied Science - Computer Information Systems

Community College of The Air Force

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Shondale Luckett