Shondenerious Edmonson
Columbia,South Carolina
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Sales Agent
Spectrum
Columbia, SC
08.2022 - 08.2023
- Understood and followed oral and written directions.
- Created successful strategies to develop and expand customer sales.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
- Continuously met sales goals via strategic prospecting.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Leveraged CRM system to manage sales activities and track sales performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Sales Agent
U.S sales representative
Columbia, SC
05.2013 - 05.2018
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Leveraged CRM system to manage sales activities and track sales performance.
- Used CRM database to track referral and appointment data.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Tax Preparer
Liberty Tax Service
Columbia, South Carolina
02.2014 - 04.2017
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Finalized and processed paperwork with local, state and federal government authorities.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
- Implemented tax reduction strategies to analyze and minimize tax liabilities.
- Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
- Used tax form instructions and tables to complete tax forms.
Education
Business Associates Degree - Business Associate
University of South Carolina - Columbia
Columbia, SC04.2016
High School Diploma -
Bluffton High School
Bluffton, SC05.2008
Skills
- Typing Speed 40 WPH
- Conflict Resolution
- Critical Thinking
- Problem Resolution
- Good Work Ethic
- Flexible Schedule
- Organizational Skills
- Relationship Building
- Customer Service
- Team Building
- Friendly, Positive Attitude
- Reliable & Trustworthy
- People Skills
- Computer Skills
Timeline
Sales Agent
Spectrum
08.2022 - 08.2023
Tax Preparer
Liberty Tax Service
02.2014 - 04.2017
Sales Agent
U.S sales representative
05.2013 - 05.2018
Business Associates Degree - Business Associate
University of South Carolina - Columbia
High School Diploma -
Bluffton High School
Similar Profiles
Deshawn DaltonDeshawn Dalton
Customer Service Representative at SpectrumCustomer Service Representative at Spectrum
LAUREN ADAMSLAUREN ADAMS
Supervisor, Residential Internet & Phone Repair at SpectrumSupervisor, Residential Internet & Phone Repair at Spectrum
Tyshaun MilesTyshaun Miles
RCS Supervisor at SpectrumRCS Supervisor at Spectrum
Ashley CobbAshley Cobb
Digital Sales Specialist at SpectrumDigital Sales Specialist at Spectrum
Amelie GentinoAmelie Gentino
In-Home Nanny at Lauren OrrIn-Home Nanny at Lauren Orr