Shonderick Williams
Ellenwood,GA
Summary
Dynamic professional with extensive experience in traffic control and management at AWP. Proven leadership qualities and strong decision-making skills enhanced work zone safety and accident prevention. Adept at utilizing GPS navigation for efficient traffic flow while maintaining public interaction and teamwork. Committed to upholding safety protocols and ensuring smooth operations in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Traffic Control Flagger
AWP
Atlanta, GA
04.2024 - 06.2025
- Calmly managed clearing of path during passage of emergency vehicles.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
- Demonstrated strong decision-making skills when determining appropriate actions in response to changing conditions or emergencies within the work zone.
- Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.
- Used flagging tools such as stop and slow paddle and red flag.
- Patiently directed motorists towards detours and alternate routes.
- Established a positive rapport with the public by answering questions about construction activities courteously and professionally whenever approached near the worksite.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Increased worker safety by promptly reporting any hazardous conditions or incidents observed on job sites.
- Familiar with use of hand signaling procedures.
- Managed stress effectively while working in high-pressure environments with heavy traffic volumes and challenging weather conditions.
- Handled unexpected events or emergencies calmly and efficiently, minimizing disruptions to traffic flow and work progress.
- Utilized a variety of signaling equipment, including flags, signs, and radios, to effectively communicate with motorists and crew members.
- Organized and maintained site equipment during slow hours.
- Professionally communicated with motorists stuck in stopped traffic.
- Enhanced safety for both drivers and workers by closely monitoring work zones and adjusting flagging signals accordingly.
- Promoted teamwork among fellow flaggers by offering assistance when needed and sharing best practices for improved performance overall.
- Controlled flow of automotive traffic under direction of project supervisor.
- Controlled flow of traffic through construction areas and work zones on busy highways and interstates.
- Managed work zones using large signs and hand signals to direct traffic.
- Prevented traffic intrusion onto construction sites and protected workers.
- Put out barrels and cones to prevent driver access to specific roads or areas.
- Worked with superiors to develop optimal traffic routing and control plans for each site.
- Attended to needs and safety of pedestrians by stopping traffic at crossing locations.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Warned construction crews of approaching vehicles that failed to stop in effort to prevent injuries and accidents.
- Participated in ongoing training programs related to traffic control procedures, road safety regulations, and first aid techniques.
Assistant Store Manager
Little Caesars
McDonough, GA
08.2023 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Rideshare Driver
Uber/lyft
Atlanta, GA
01.2020 - 04.2023
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Boosted earnings through efficient route planning and strategic scheduling of rides.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Boosted my own safety and that of my passengers by adhering strictly to traffic laws and rideshare policies.
- Ensured vehicle maintenance was up-to-date, enhancing safety and reliability for all rides.
Delivery Driver
Amazon
Forest Park, GA
11.2021 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
Package Handler
Fed Ex Ground
Ellenwood, GA
09.2007 - 11.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Education
Business Management -
Forest Park High School
Forest Park, GA05.2007
Skills
- Quick learner
- Stress tolerance
- Flagging procedures
- Traffic control devices
- Leadership qualities
- Traffic management
- Maintenance of traffic
- Work zone safety
- Accident prevention
- GPS navigation
- Hazard identification
- Equipment inspection
- Construction site coordination
- Pedestrian safety
- Public interaction
- Traffic flow monitoring
- Traffic control
- Work zone management
- Safety policies and measures
- Heavy lifting
- Equipment handling
- Traffic flow
- Law enforcement collaboration
- Teamwork
- Dependability
- Safety protocols
- Equipment operation
- First aid certified
- Equipment maintenance
- Risk management
Timeline
Traffic Control Flagger
AWP
04.2024 - 06.2025
Assistant Store Manager
Little Caesars
08.2023 - 05.2024
Delivery Driver
Amazon
11.2021 - 09.2022
Rideshare Driver
Uber/lyft
01.2020 - 04.2023
Package Handler
Fed Ex Ground
09.2007 - 11.2021
Business Management -
Forest Park High School